Chapter 3: Facility Management Within Organizational Structure Flashcards
The facility management organization model that is typical of start-up companies and small independent government agencies is the:
A. Office manager model
B. One location, one site model
C. One location, multiple site model
D. Multiple locations, regional, or divisional headquarters model
A. Office manager model.
The greatest value of CAFM (computer-aided facilities management) systems is in their support of:
A. Annual budgets
B. Construction planning
C. Contract management
D. Strategic planning
D. Strategic planning.
All of the following characteristics are more common among younger workers except:
A. Higher education levels
B. Giving and expecting little loyalty from the company
C. Pragmatic self-interest
D. Less team oriented
D. Less team oriented
When a company establishes a long-term relationship with a vendor, it is called:
A. Benchmarking
B. Partnering
C. Simplified procurement
D. Entrepreneurial
B. Partnering.
A business function or process that is directly related to the corporate mission and sales generation is called a:
A. Core function
B. Central function
C. Primary function
D. Principal function
A. Core function.
The type of facility management department organizational design that most emphasizes space planning and design skills is:
A. Integrated, organization-based departments
B. Integrated, building-based departments
C. Office support-based departments
D. Real estate-based departments
A. Integrated, organization-based departments.
Facility departments that emphasize operations and maintenance based on standard work performance criteria or guidelines set by management are functioning in the role of:
A. Caretaker
B. Naysayer
C. Employee welfare advocate
D. Project manager
A. Caretaker.
In the corporate organizational hierarchy, the facility manager should be positioned:
A. On the same level as a senior Vice President
B. As a consultant to senior managers
C. No more than two levels below the CEO
D. A an advisor to the board
C. No more than two levels below the CEO.
As highly skilled technicians retire from the workforce, company attrition policies often pressure the facility department to:
A. Outsource tasks
B. Promote within the company
C. Hire unskilled labor
D. Change existing staff salaries
A. Outsource tasks.
A facility manager’s ignorance of _____________ can result in contractual delays.
A. The corporation’s purchasing rules
B. Market shifts
C. The internal corporate politics
D. Customer expectations
A. The corporation’s purchasing rules.
Kelli is a facility manager who is observing the evolution of her department. She knows that _______________ is the most important characteristic for evolving facility management departments.
A. Leadership
B. Pro activity
C. Transparency
D. Flexibility
D. Flexibility.
