Chapter 5 Vocabulary Flashcards
The process of measuring performance and taking action to ensure desired results
Controlling
A structured review of lessons learned and results accomplished through a completed project, task force assignment or special operation
After-action review
Measures performance results in terms of quantity, quality, cost, or time
Output standard
Measures work efforts that go into a performance task
Input standard
Focuses attention on differences between actual and desired performance
Management by exception
Ensures clear directions and needed resources before the work begins
Feedforward control
Focuses on what happens during the work process
Concurrent Control
Takes place after completing an action
Feedback control
Occurs as people exercise self-discipline in fulfilling job expectations
Internal control
Self control
Occurs through direct supervision or administrative systems
External control
Influences behavior through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision
Bureaucratic control
Influences behavior through social norms and peer expectations
Clan control
Essentially the influence of market competition on the behavior of organizations and their members
Market control
A process of joint objective setting between a superior and a subordinate
Managing by objectives
Document intentions to improve performance in a specific way
Improvement objectives
