Chapter 4: Know Flashcards
Planning process steps
Define objectives Compare current to objectives Compare future to alternatives Analyze alternatives/make plan Implement and evaluate
Hierarchy of Objectives
Goes from top to bottom
Mission Purpose Top MGMT objective Senior MGMT objective Middle MGMT objective Supervisory/Team Leader MGMT objective Workers Alignment and Follow through
Deal with money required to support various operations
Financial plans
Deal with facilities development and work layouts
Facilities plan
Deal with the requirements of selling hand distributing goods or services
Marketing plans
Deal with the recruitment, selection, and placement of people into various jobs
Human resource
Deal with the methods and technology needed by people in their work
Production plans
Five parts of goal setting
Specific Timely Measurable Relevant Attainable
Desired outcomes clear to anyone
Specific
Linked to due dates and timetable
Timely
No doubt when accomplished, or missed
Measurable
Focuses on important results
Relevant
Challenging, but realistic to accomplish
Attainable
Big 6 planning tools
Forecasting Contingency Scenario Benchmarking Participatory Goal Setting
Four components of good (best) planning
Action oriented
Advantage oriented
Priority oriented
Change oriented
