Chapter 5 - Stress

Question 1

Stress

Answer 1

psychological response to demands that possess certain stakes and that tax or exceed a person’s capacity or resources

Question 2

stressors

Answer 2

demands that cause people to experience stress

Question 3

strains

Answer 3

negative consequences occurring from stress

Question 4

benign job demands

Answer 4

job demands that tend not to be appraised as stressful

Question 5

hindrance stressors

Answer 5

stressful demands that are perceived as hindering progress toward personal accomplishments or goal attainment

Question 6

challenge stressors

Answer 6

stressful demands that are perceived as opportunities for learning and growth

Question 7

role conflict

Answer 7

conflicting expectations from people

Question 8

role ambiguity

Answer 8

lack of information on what needs done

Question 9

role overload

Answer 9

too much to do

Question 10

daily hassles

Answer 10

relatively minor day-to-day demands that get in the way of accomplishing the things that we really want to accomplish

Question 11

Behavioral coping

Answer 11

set of physical activities that are used to deal with a stressful situation - work faster or just leave?

Question 12

cognitive coping

Answer 12

thoughts that are involved with dealing with a stressful situation

Question 13

problem-focused coping

Answer 13

behaviors and cognitions intended to manage the stressful situation itself

Question 14

emotion-focused coping

Answer 14

various ways in which people manage their emotional reactions to stressful demands

Question 15

Type A Behavior Pattern

Answer 15

strong sense of time urgency and tend to be impatient, hard-driving, competitive, controlling, aggressive, and even hostile

Question 16

social support

Answer 16

help people receive when confronted with stressful demands

Question 17

instrumental support

Answer 17

help people receive that can be used to address the stressful demand directly

Question 18

emotional support

Answer 18

“it’ll all work out”