Chapter 2 - Job Performance

Question 1

ROWE

Answer 1

Results Only Work Environment: Employees can come and go as they please. Based on results only.

Question 2

Job Performance

Answer 2

the value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment.

Question 3

Task Performance

Answer 3

employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. (Duties and Responsibilities)

Question 4

Routine Task Performance

Answer 4

well-known responses to demands that occur in a normal, routine way

Question 5

Adaptive Task Performance

Answer 5

employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Question 6

Creative Task Performance

Answer 6

degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Question 7

Job Analysis

Answer 7

Analysis to assess behaviors needed to do a job.

Question 8

Citizenship Behavior

Answer 8

voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

Question 9

Interpersonal Citizenship Behavior

Answer 9

helping others in a way that goes beyond your job description

Question 10

Helping

Answer 10

showing others the ropes

Question 11

Courtesy

Answer 11

Revealing all necessary information

Question 12

Sportsmanship

Answer 12

maintaining a good attitude with coworkers

Question 13

Organizational Citizenship Behavior

Answer 13

actions that benefit the company as a whole outside of your job description

Question 14

voice

Answer 14

speaking up and offering constructive suggestions

Question 15

Civic Virtue

Answer 15

Participating in company’s operations at a deeper-than-normal level by attending voluntary meetings and functions, and keeping up with the company’s news

Question 16

Boosterism

Answer 16

Representing the organization in a positive way when out in public

Question 17

Counterproductive Behavior

Answer 17

behaviors that intentionally hinder organizational goal accomplishment.

Question 18

Property Deviance

Answer 18

harm org.’s assets and possessions

Question 19

Sabotage

Answer 19

Purposeful destruction of physical equipment and company products

Question 20

Production Deviance

Answer 20

reducing the efficiency of work output

Question 21

Wasting Resources

Answer 21

use too many materials or waste too much time to do too little work

Question 22

Political Deviance

Answer 22

behaviors that intentionally disadvantage other individuals rather than the larger organization.

Question 23

Incivility

Answer 23

rude, impolite

Question 24

Personal Aggression

Answer 24

hostile verbal and physical actions (includes harassment and abuse)

Question 25

Knowledge Work

Answer 25

more knowledge required than physical ability

Question 26

Service Work

Answer 26

work that provides intangible goods

Question 27

Forced Ranking

Answer 27

Forces company to rank employees as A Players(top 20%), B Players, (Middle 70%), and C Players (Bottom 10%)

Question 28

3 Dimensions of Job Performance

Answer 28

task performance, citizenship behavior, and counterproductive behavior

Question 29

MBO

Answer 29

Management by objectives. Bases employee evals on whether or not the employee achieved specific performance goals

Question 30

behaviorally anchored rating scales (BARS)

Answer 30

assess performance by directly assessing job performance behaviors

Question 31

360-Degree Feedback

Answer 31

gets feedback from everyone around the employee including the employee himself

Question 32

4 ways organizations can use job performance info to manage employee performance

Answer 32

MBO, BARS, 360 Degree Feedback, Forced Ranking Practices