Chapter 4 - Job Satisfaction Flashcards
Job Satisfaction
pleasurable emotional state resulting from the appraisal of one’s job or job experiences.
values
things that people consciously or subconsciously want to seek or attain
Value-Percept Theory
satisfaction depends on whether you perceive that your job supplies the things that you value
Job characteristics theory
describes central characteristics of intrinsically satisfying jobs
variety
degree to which a job requires a number of different activities to invoke a different number of skills
Identity
degree to which you see a job from beginning to end with a visible outcome
Significance
degree to which the job has significant impacts on the lives of other people
autonomy
degree to which the job provides freedom and independence
feedback
degree to which carrying out the activities required by the job provide employee with clear info about how well they’re doing
job enrichment
duties are expanded to provide more variety, identity, autonomy…
flow
being “in the zone”
affective events theory
workplace events that generate affective reactions.
emotional labor
need to manage emotions to complete job duties successfully (Flight attendants having to put on their happy face for work)
emotional contagion
you’re happy around happy people
