Chapter 5 SmartBook Flashcards
Knowledge of a culture’s management style will include knowledge of:
A. management values
B. business methods
C. language
D. business culture
A, B and D
Having empathy regarding another person’s way of thinking can result in better cultural understanding, which in turn leads to overcoming cultural barriers and a tendency toward
Adaption
In the process of adaptation, business executives must
Be conscious of local customs
Successful business people are aware that in some cultures, forming friendly relations is a critical first step that must be taken before any business negotiations can commence. In other words, establishing friendships is a cultural
Imperative
Customs that someone from a different culture desires to acknowledge and adhere to but that are not considered to be deal breakers are known as cultural
Electives
Which of the following statements is correct?
Cultural intelligence and emotional intelligence are equally important.
______ is essential to international marketing.
Adaption
According to the ______ philosophy, people can influence their own future.
“master of destiny”
To ensure adequate adaptation, business executives must be willing to ______.
understand that cultural differences may generate confusion and frustration
In the United States, a corporation is considered to be a(n) ______ social institution, one with rules, regulations, and an established presence.
separate and vital
The customs that should be adhered to for a business relationship to be successful are known as cultural
imperatives.
Unlike other cultures where personal relationships are the fundamental core of a business, U.S. companies use ______ to determine who is hired and how an organization is structured.
Merit
When adhering to a custom is not mandatory but is allowed, that custom is a cultural
Elective
In U.S. businesses, the power and task of making decisions are handled by lower management, which means decisions are
decentralized
The concept, common among U.S. managers, that people have the power to influence their futures is known as the
“master of destiny” philosophy.
Which of the following is a fundamental concept of the American business system?
a never-ending quest for improvement
A key philosophy of U.S. businesses is that ______ is a tool for social action.
independent enterprise
The belief that ______ is necessary for efficiency, as well as improvement and regeneration, is a key concept in U.S. business practices.
competition
In the United States, the hiring process and salary rewards are generally based on______, which is in keeping with the concept that individuals are in control of their futures.
Merit
Unlike egalitarian countries, countries that value and emphasize status and position place more importance on ______.
the status of business colleagues and clients
A fundamental concept in American business culture is ______, which complements the ideas of merit-based promotion and power over one’s future.
sharing in decision making
Development of organizations and progression of business management eventually lead to
decentralized management decision making.
Some ancient cultures that valued decadent lifestyles viewed work as an unwelcome component that interfered with the
search for pleasure or a good personal life.
Which of the following best reflects the universal question among typical corporations in the United States?
Can it be done better?
In “The Silent Language of Overseas Business,” Edward T.Hall writes about the symbolic meanings, ______or _______
, of such things as time, space, and friendships, and how they differ from culture to culture.
Silent Languages
In contrast to managers and policymakers in other cultures, Western managers favor
competition.
Building trust in cross-cultural teams can be affected by how diverse
_____ are.
languages
Match a country’s degree of prominence of status and position or PDI (in the left column) with the correct description (in the right column.)
High PDI = Subordinates are not likely to contradict bosses.
Low PDI = Subordinates often contradict bosses.
Match the following types of cultures as categorized by Edward T. Hall (in the left column) with the type of communication on which they depend (in the right column.)
High-context cultures = Depend heavily on nonverbal aspects of communication
Low-context cultures
= Depend more on explicit, verbally expressed communication
Managers and professionals at different levels can exert power and have ownership of their roles and tasks through the process of
decentralized decision making.
An outcome of posting a message on a public or business-to-business website is that
a reader might not interpret the message in the way the writer intended.
