Chapter 5: Problem Employees

Question 1

“We are what we repeatedly do,” said who?

Answer 1

Aristotle

Question 2

Instead of termination, what are erroneous alternatives that the author does not agree with?

Answer 2

1. live with a behavior in hopes they will change on their own
2. transfer to another supervisor or office
3. take away important assignments
4. motivate, understand, communicate, and develop an improvement plan

Question 3

What are the two broad categories that motivate everyone?

Answer 3

1. desire for pleasure

2. avoidance of pain

Question 4

As a supervisor, your job is not to make a problem employee improve; however, you can make ____ ____.

Answer 4

improvement possible

Question 5

The job of a supervisor is to hold problem employees ____ for their poor choices in behavior.

Answer 5

accountable

Question 6

What behaviors define a problem employee as stated by Peter Morris?

Answer 6

1. makes cynical comments about other people and their work
2. people are tense when he is in the room
3. know-it-all
4. insecure and needy in an annoying way
5. extremely selfish
6. frantically competitive
7. gets on people’s nerves and makes them feel guilty
8. always angry
9. makes cutting remarks to other coworkers

Question 7

What behaviors define a problem employee as stated by the author?

Answer 7

1. priority is himself
2. does whatever necessary to keep from getting in trouble
3. drags coworkers down to his poor level of performance and lack of professionalism
4. never takes blame
5. immature
6. likely to engage in unethical behavior
7. may have a psychological disorder

Question 8

There is no stronger ___-____ incentive to change behavior than taking away the only function that makes an employee feel special.

Answer 8

self-motivating

Question 9

Being a good employee requires what?

Answer 9

self-control, discipline, professionalism, adherence to rules and regs, and maturity