Chapter 2: How did this happen?

Question 1

When it comes to dysfunctional supervision, there are three types of supervisors. What are they?

Answer 1

(1) those that let things happen
(2) those who encourage things to happen
(3) those who wonder what happened

Question 2

All of the scandals at the Sacramento Fire Department directly involved who?

Answer 2

front-line supervisors

Question 3

The ___-___ ____ is relied upon by the organization to maintain discipline and control of its employees.

Answer 3

front-line supervisor

Question 4

Although there were no indications that a supervisor was directly involved in police misconduct, the sergeants’ ____ ____ served as a green light, allowing the events to occur.

Answer 4

blissful ignorance

Question 5

If a front-line supervisor ____ or ____ misconduct, the control and proper direction of employees will collapse.

Answer 5

encourages or intiates

Question 6

If misconduct and improper behavior is ____ by the front-line supervisor, employees will continue their improper behavior.

Answer 6

ignored