Chapter 4: It's the Little Things

Question 1

What is the most important sign for any supervisor to recognize when an employee is going downhill?

Answer 1

the officer’s appearance started to change

Question 2

What is another sign that an officer is going downhill?

Answer 2

reports are sloppy or unreadable (words are misspelled, and important information, such as elements of the crime, are missing or incomplete)

Question 3

What are 6 important truths about supervision of employees?

Answer 3

1. an officer who does not look like a pro will not act like a pro
2. no consequences, no change
3. if one violation is ignored, it’s likely others are
4. if you give an employee an inch, he’ll take a mile
5. beware of ripple effect
6. enforcement must be consistent

Question 4

When employees are experiencing difficulties in his personal life, the number one clue is a change in what?

Answer 4

his appearance

Question 5

An employee who exhibits poor performance or chooses to violate policies will not change his behavior unless ___ ____.

Answer 5

held accountable

Question 6

Other warning signs that something is amiss in an employee’s life include what 5 things?

Answer 6

1. excessive sick leave
2. attitude change
3. withdrawal
4. poor work product
5. conflict with fellow employees

Question 7

Many companies are too lax in paying attention to the little things, not realizing that letting the little misbehaviors slide is a perfect way of ____ and ____ larger transgressions down the road.

Answer 7

abetting and encouraging

Question 8

What is it when others are affected negatively by the actions of someone?

Answer 8

Ripple Effect

Question 9

A ____ transgression will continue to escalate until ____ consequences are necessary.

Answer 9

minor, serious

Question 10

____ really is a function or the result of how we, as leaders, respond to it.

Answer 10

Behavior