Chapter 5 (FO III & IV)

Question 1

Knowing where one has been is confirmed in past reports; knowing where one is require situational awareness, active listening, and paying attention; But knowing where one is going involves __________

Answer 1

research– collecting and analyzing data and making assumptions

Question 2

It is responsibility of the ____________ to predict the future, estimate resource needs, and determine whether existing processes are working as intended

Answer 2

chief fire officer

Question 3

___________ are often used in a variety of planning processes such as incident preplanning, Master and strategic planning, anticipated revenue planning, and personnel hiring an can include such items as total population, population density, areas of population growth or decline, ethnicity of populations,

Answer 3

Demographic statistics

Question 4

For a department to determine whether recruitment, selection, and placement of its personnel are more effective and consistent with the law and best practices, a department must first determine its _________________ information

Answer 4

internal demographic

Question 5

Departments that do not reflect the ___________ of the citizenry they protect may be negatively affected by poor community relations or various forms of litigation

Answer 5

diversity

Question 6

The goal of ________ is to meet the needs of the citizens at the times those needs arise and to provide enough personnel to mitigate hazards in the safest possible manner

Answer 6

staffing

Question 7

Staffing is about the organization meeting its critical priorities. One of the biggest challenges for the organization meeting the desired staffing level is ______

Answer 7

funding

Question 8

The total number of companies and the positioning of the companies to accomplish appropriate response times ultimately defines the __________required to deliver the defined level of service

Answer 8

number of personnel

Question 9

The goal of the____________________ is to collect as much information as possible about each job

Answer 9

job analysis

Question 10

There are four common methods used to collect the information needed for the job analysis:

Answer 10

Observation
Critical incident reports
Work diaries
Interviews and questionnaires or surveys

Question 11

The ___________ can serve as a guide or the organization to meet the desired staffing level. Changes in staffing and deployment of resources should be data driven to ensure the needs of both the citizens and the employees are met

Answer 11

strategic human resources plan

Question 12

A ________ is a statement of principle used to guide decisions and actions

Answer 12

policy

Question 13

A _________ is the method used to achieve compliance with the principle policy describes

Answer 13

procedure

Question 14

____________ help shape the organizations culture and should be used to align the organizations mission, priorities, culture, and operational realities.

Answer 14

Policies and procedures

Question 15

One of the major laws regarding wages is the _________, which establishes minimum wage, overtime pay, recordkeeping, and youth employment standards affecting full-time and part-time workers in the private sector and in federal, state, and local governments

Answer 15

fair labor standards act

Question 16

The benefits available to employees are divided into three categories

Answer 16

Security and health
Payments for time not worked
Employee services

Question 17

_________ benefits include health insurance, flexible Health spending accounts, life insurance, line of duty death benefits, disability insurance, pension plans, And Worker’s Compensation

Answer 17

Security and health

Question 18

_________ include annual or personal leave, Sick leave, pay time off, bereavement leave, holiday leave, maternity leave, and educational leave.

Answer 18

Payments for time not worked

Question 19

_______ include health or wellness programs, employee assistance programs, tuition assistance, uniform allowance, food allowances, employer provided car or car allowance, childcare, professional association membership, service awards, flexible work schedules, and athletic teams.

Answer 19

Employee services

Question 20

A __________offers all employees a basic plan with additional credits or a dollar amount to select additional benefits

Answer 20

Cafeteria benefits approach

Question 21

Members of many career fire departments are civil service employees. As such, their fringe benefits are usually determined by ______

Answer 21

state or municipal regulations.

Question 22

Incentive programs help motivate employees, increasing the _______ within the department.

Answer 22

professionalism

Question 23

Incentive programs can have a direct monetary benefit as well; For instance, a _______ incentive program may pay big dividends in lowering on duty injury and sick-day usage

Answer 23

lifestyle and fitness

Question 24

_______ is comparing the employees compensation with that of other employee groups within the same organization

Answer 24

Internal equity

Question 25

_______ is comparing the employees compensation with that of employees doing the same job and similar size department and other similar municipalities

Answer 25

External equity

Question 26

_______ includes the recruitment of new employees, retention of current employees, conflict management, the discipline process, and the performance appraisal process

Answer 26

Employee engagement

Question 27

________ is the first step in determining how well all the people in the department work together to provide the best possible services to the department external customers (the citizenry) and internal customers (department personnel)

Answer 27

employee relationships

Question 28

It is well documented that the failure to ________ at an incident scene places the safety of firefighters at risk

Answer 28

communicate effectively

Question 29

Categories of assessment (Domains of learning) Cognitive ability evaluation

Answer 29

Written Testing

Question 30

Categories of assessment (Domains of learning) Psychomotor evaluation

Answer 30

Physical Fitness Testing

Question 31

Categories of assessment (Domains of learning) Affective evaluation

Answer 31

Oral Interview

Question 32

A very important but often overlooked factor for a potential new hire is __________

Answer 32

organizational fit

Question 33

A better organizational fit can result in

Answer 33

the hiring of a more motivated employee

Question 34

Those who “fit” the organization tend to get along with the other employees, causing fewer __________

Answer 34

personnel issues

Question 35

To ensure the best organizational fit with a new firefighter or officer, the process starts ___________

Answer 35

before the candidate even applies to the department

Question 36

Personal problems that affect job performance can include personality conflicts among peers or supervisors, problems outside of work, addictions of many varieties, and ______

Answer 36

physiological disorders

Question 37

Providing an ______ is a necessary component of good human resource management and support

Answer 37

EAP

Question 38

(EAP's) If the employees feel that the program will not be helpful or confidentiality can be compromised,......

Answer 38

They simply will not take advantage of the program

Question 39

When conflicts do arise, and they should be mitigated at the________________within the department; The chain of command within the department should be followed

Answer 39

lowest level possible

Question 40

Determining the best course of action is dictated by the facts of the situation and the consideration of any legal, contractual, policy, or__________ that may apply to the situation

Answer 40

procedural requirements

Question 41

Discipline for infractions should be clearly defined in the _________. Therefore, if an infraction occurs, the resulting action from the organization should not be a surprise to the employee

Answer 41

policies and procedures

Question 42

The goal of the discipline process is to ___________ when that behavior is not meeting organizational expectations and/or is not in accordance with organizational policies and procedures

Answer 42

modify an employees behavior

Question 43

To make the disciplinary process less intimidating for both of the supervisor in the employee, consider _____________ to receive and transmit information related to the process

Answer 43

assigning a responsible party (ideally someone from the executive staff)

Question 44

Investigation into an infraction : One of the most important things to keep in mind during the investigation is proper and thorough _______

Answer 44

documentation

Question 45

The goals of the disciplinary process are to correct the behavior and__________ with the least amount of discipline necessary

Answer 45

increase employee performance

Question 46

In most cases, a ________________ (also referred to as a Loudermill’s hearing, Based on Cleveland board of education v. Loudermill) must be conducted before a suspension, termination, or involuntary demotion can be invoked

Answer 46

pre-disciplinary conference - This step ensures the employee has been given due processor hearing

Question 47

_______ are protection for the public employee as it relates to criminal prosecution

Answer 47

Garrity rights

Question 48

A _________ is a statement of where a person wants to be in the department, and the objectives are the necessary steps to get there

Answer 48

career goal is a statement

Question 49

Training policies are designed to identify the amount and type of training as well as the _________

Answer 49

discipline for noncompliance with established requirements

Question 50

_______ serves as the official spokesperson for the training program and is charged with overseeing the development, presentation, tracking, and coronation of the training program

Answer 50

The training officer

Question 51

_______ typically takes place on a one on one basis, where a supervisor takes a more personal interest in the professional development of an employee.

Answer 51

Formal mentoring

Question 52

Promoting well-qualified personnel is a very important ______ function within the fire department

Answer 52

human resource

Question 53

a policy and procedure that is ________ first complies with all applicable legal requirements and then goes be on to ensure that the playing field is level

Answer 53

nondiscriminatory

Question 54

The _______ is when the evaluator rates the candidate the same across the board. This might be based on one particular area of the evaluator feels strongly about. It also might be based on the general perception of the employee and not the actual performance

Answer 54

Halo/horn effect

Question 55

The _________ is when an evaluator or assessor assigns the particular rating based on recent performance unrelated to the assessment center or interview

Answer 55

Recency error

Question 56

In ________, the evaluator avoids giving either high or low marks, keeping his or her ratings in the middle

Answer 56

Central tendency

Question 57

The _________ is when the evaluator compares the candidates to other candidates and not the specific competencies being evaluated

Answer 57

contrast error

Question 58

A ________ is when the evaluator is influenced by the similarity of a candidates to himself or herself

Answer 58

similarity bias

Question 59

Validity and reliability prove the promotion process is _______

Answer 59

fair and equitable

Question 60

In the promotion process, ________ is accomplished by incorporating all of the legal requirements previously discussed with items specific to the authority having jurisdiction, taking into consideration the full transparency of the process

Answer 60

validity

Question 61

______ requires that any test being administered is representative of the KSA’s defined by the job analysis.

Answer 61

Content – related validity

Question 62

_________ can lead to legal and ethical problems relating to fairness and consistency

Answer 62

Unreliable policy and procedure

Question 63

__________ is a form of reliability that would look at only the test, which is broken into two parts and then administered as two separate tests and wanting the same results from both

Answer 63

Internal consistency

Question 64

NFPA 1021 is a _______ that is a resource to be used when describing job-related requirements in policies and procedures.

Answer 64

national consensus standard

Question 65

Ability can be divided into broad categories of _________

Answer 65

cognitive, physical, and perceptual motor abilities

Question 66

The best predictor of future behavior is _______

Answer 66

past behavior

Question 67

Using a ________ is a systematic and fair approach to successfully evaluating candidates

Answer 67

structured behavioral interview

Question 68

__________ when done properly, helps ensure the viability of the organization well into the future.

Answer 68

Succession planning

Question 69

In a __________, employee representatives and meet with management to discuss possible changes to the compensation package and working conditions as desired by both groups. In the end management ultimately decides what they are willing to give.

Answer 69

meet and confer committee

Question 70

The most critical labor management cooperation involves __________

Answer 70

the health, wellness, and safety of the personnel.

Question 71

It is always a good practice to have an ________ who specializes in labor issues review the policies and procedures to ensure that they are well-written and appropriate

Answer 71

Attorney or Human Resource Director

Question 72

In cases where binding arbitration is available to negotiating parties, the _______ step is often mandatory prior to filing for arbitration

Answer 72

mediation

Question 73

__________ is nothing more than an agreement between labor and management outside the current CBA

Answer 73

An LOU or a memorandum of understanding (MOU)