Chapter 3 Communications (FO III & IV)

Question 1

A good format for a program proposal is the three-step process often used by professional speakers:

Answer 1

introduction,
body,
and conclusion

Question 2

The second component of the proposal is the ____. In this section the author shares the details that painting complete picture of the program proposal

Answer 2

body

Question 3

Most significantly, the audience of the executive level chief officer shifts from mainly peer groups to audiences outside the local peer group and _________

Answer 3

outside the fire service

Question 4

The _____________ is used to get the most powerful and convincing points in front of readers right away

Answer 4

executive summary

Question 5

____________ in a proposal gets confusing, if not frustrating, to the reader. A good way to avoid this is to make an outline of how the program proposal should flow

Answer 5

Flashbacks and flash-forwards

Question 6

________ help the fire officer achieve his or her goals in budgeting, policy development and administration, Employee relations and performance feedback, bidding and purchasing, incident and emergency planning, strategic planning, and more

Answer 6

Effective communications

Question 7

The ___________ defines the problem or opportunity. The _________shares the details about how the problem is to be salt or how the opportunity will benefit the community or department.

Answer 7

executive summary

body

Question 8

Total response time: “The time interval from the receipt of the alarm at the primary_________to when the first emergency response unit is initiating action or intervening to control the incident”

Answer 8

public safety answering point (PSAP)