Chapter 5: Business process Modelling Flashcards
1
Q
order-to-cash
A
customers know what they want and the vendor arranges this –> vendor
2
Q
quote-to-order
A
customer does not know what they want and request a quote –> supplier
3
Q
procure-to-pay
A
determination to buy something –> demand side
4
Q
issue-to-resolution
A
a company deals with a customer problem until an agreement occurs or if one of them ends the process
5
Q
claim-to-resolution
A
internal matters with employees
6
Q
application-to-approval
A
customer makes an application for a certain privilege
7
Q
Business Process Management
A
- Process Identification
- process discovery
- Process Analysis
- process redesign
- process implementation
- monitor and control
