Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

HCL 1003 - Test 2 > Chapter 5 ~ Accommodations > Flashcards

Chapter 5 ~ Accommodations Flashcards

1
Q

A hotel room rate that includes the room, plus three full meals.

A

American Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Those who have little contact with the guests.

A

Back of the House

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

accommodation that is generally family-owned and managed, accommodates three to ten groups per night, and includes a family-style breakfast.

A

Bed and Breakfast

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

(BP) Room rate that includes a full American breakfast: juice, coffee, sausage or bacon, and toast

A

Bermuda Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

A luxury-style hotel designed to cater to guests willing to pay higher fees for top-level quality and very sophisticated levels of service.

A

Boutique Hotel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

A situation in which a franchisor allows two independent units to locate too near each other, causing loss of revenue for one or both.

A

Cannibalization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Alcohol service in which guests pay for their own drinks.

A

Cash Bar

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

A single corporate identity that operates more than one property, with all properties reporting to corporate headquarters.

A

Chain Ownership

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

An individually owned, apartment- style residence located in an area filled with recreational amenities; may be rented out to other travellers when not occupied by the owner.

A

Condominium

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

A hotel with conference facilities that caters to large groups. E.g., Holiday Inn.

A

Conference Hotel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

A reservation at a hotel or lodging establishment that is held through prepayment or with a confirmed source of payment.

A

Confirmed Reservation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

A hotel room rate that includes the room and a continental breakfast.

A

Continental Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Reduced rates designed to encourage sales to companies

A

Corporate Rate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

The price/cost of a particular service for a day’s period. In some markets it is referred to as “per diem” (cost that an organization will pay for one days’ work) and often translates to a 7.5 hour work day.

A

Day Rate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Two people staying in one room

A

Double

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Hotel room with two double beds

A

Double Double

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Accomidation that is a working ranch. Guests help in everyday work or a luxury ranch resort for horseback riding, swimming, biking, or tennis.

A

Dude or Guest Ranch

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

A hotel rate that includes room, no meals

A

European Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Accomidation plan where no expense for children under given age to stay with parents at a hotel.

A

Family Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

A business purchased as a turn-key operation with everything in its place

A

Franchise

21
Q

The purchaser of a franchise operation

A

Franchisee

22
Q

The company that owns the franchise rights to a product and sells it to other operator/ investors

A

Franchisor

23
Q

Employees who deal actively with customers, usually in a hotel or a restaurant setting

A

Front of House

24
Q

The client has supplied a credit card number and must pay for the room whether or not they use it , unless the reservation is cancelled by a certain time and a cancellation number is obtained

A

Guaranteed Reservation

25
Q

Hotel room includes a bar and sitting area for guests

A

Hospitality Suite

26
Q

A lodge with communal washrooms and bedrooms for 4-20 people.

A

Hostel

27
Q

Has a central lobby, it’s rooms are accessible from the lobby.

A

Hotel

28
Q

Usually found in smaller towns. Often a historic building.

A

Inn

29
Q

Method of hotel management operation in which one company owns property, the other one operates it

A

Management Contract

30
Q

A hotel room rate that includes room breakfast and lunch or dinner

A

Modified American Plan

31
Q

Tourist accomidations that provide free parking and access to guests room directly from parking lot

A

Motel

32
Q

Selling more rooms, airplane seats, etc, than exist on the assumption not every reservation will be picked up

A

Overbook

33
Q

The published full price for a hotel room

A

Rack Rate

34
Q

Independently owned and operated hotels working together under a brand name in order to receive brand-name recognition, access to global reservation system and global marketing strategies, e.g Best Western

A

Referral System

35
Q

( Real Estate Investment Trusts)

A company that buys hotels or resort properties, and then sells shares of the property on the stock market

A

REITS

36
Q

A destination hotel that is usually located in the countryside, near water or mountains. Resorts provide their guest with a wide variety of outdoor recreational activities, indoor services such as spas, pools, and workout rooms, and a varity of in-house dinning experiances

A

Resort

37
Q

A discount rate for block bookings

A

Run of the House Rate

38
Q

A hotel room occupied by one person

A

Single (referring to a hotel room)

39
Q

Resort that encourage healthy rejuvenating activities such as massage therapy, body wraps, steam baths. Generally serve specialty healthy meals

A

Spa

40
Q

A hotel room with one or more bedrooms and a sitting room and or parlour

A

Suite

41
Q

buying a vacation segment, usually of two weeks, in a condominium unit

A

Time Sharing

42
Q

service provided by luxury hotels, in which bed spread is folded down and chocolate is placed on the pillow

A

Turn Down Service

43
Q

A hotel room with two single beds.

A

Twin

44
Q

The practice of sending guests who have reservations that cannot be honoured to other available hotels.

A

Walking a Guest

45
Q

Special discounted rates used by hotels that rely upon corporate business during the week. These discounted rates encourage business people to bring their families in for a weekend vacation, or encourage locals to use the hotel and it’s services for a quick weekend getaway.

A

Weekend Rate

46
Q

A list of all the products a restaurant sells.

A

Menu

47
Q

A chain of restaurants in which one person or company controls all the units; typically, all restaurants have similar decor, menu, and management style.

A

Multi Unit Corporate Chain

48
Q

Usually found in smaller town. Often historical, renovated to meet guest expectations.

A

Inn

HCL 1003 - Test 2 (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions