Chapter 5 Flashcards
Writing in a conversational style means:
Using “I” and “you” in your writing
For the purposes of Business Writing, a “you-attitude” means
Focusing on the needs of your reader
To compartmentalize a business letter means to:
Place each new topic in a different paragraph
When would an indirect organizing plan be a good choice for presenting information?
You want to write requesting additional funding for a project six months behind schedule
The two basic ways to organize a correspondence are:
Direct and indirect
The closing paragraph of any business correspondence should include what?
Statement of what action the reader should take
How can you effectively express bad news in a positive way in business correspondence?
Avoid using negative words
Which of the following best describes the purpose of an unsolicited inquiry letter:
1.
A letter informing recipient of your dissatisfaction with something
2.
A letter expressing your dissatisfaction to a recipient who already knows you are dissatisfied
3.
A letter asking for something that the recipient has done nothing to prompt your letter.
4.
None of the above
A letter asking for something that the recipient has done nothing to prompt your letter.
The salutation in a business letter, if included, is placed:
Between the inside address and the opening text
When writing a complaint letter, what should you provide as evidence to support your complaint?
A fully detailed narrative or description of the problem.
Gobbledygook is a term that means:
Writing that is overly pompous
What reader-based question does the memo closing answer?
What do you want me to do, when?
What is the best way to re-write the following sentence: “The report was written by the team.”
The team wrote the report
Which of the following best describes the purpose of an adjustment letter:
A letter that replies to a letter expressing dissatisfaction over something
The inside return address of a business letter consists of:
The sender’s address
