Chapter 5

Question 1

Which of the following is an intraorganizational system?

Answer 1

ERP

Question 2

What is a characteristic of a system with batch processing?

Answer 2

processing costs are typically lower than for online processing

Question 3

In describing a client/server system, the software needed to support the interactions between the clients and the server is called:

Answer 3

middleware.

Question 4

A vertically integrated information system may perform which of the following?

Answer 4

A) capture the initial sales data and produce invoices (acting as a transaction processing system)
B) summarize these data on a weekly basis for use by middle managers in tracking slow- and fast-selling items as well as productive and unproductive salespeople (acting as a decision support system)
C) analyze data for long-term trends for use by top managers (acting as an executive information system)
All of these are the answer

Question 5

statement about virtualization

Answer 5

In server virtualization, a single server operates as if it were multiple servers.
In desktop virtualization, the user can be using a thin client or mobile device with limited storage because the applications and data are actually stored on a server accessed by the client.
Benefits from virtualization include lower costs, ease of management, and flexibility.

Question 6

Which of the following is a distinct characteristic of distributed systems?

Answer 6

dependence on high-quality telecommunications lines

Question 7

Which of the following benefits is associated with data warehousing?

Answer 7

historical data on business operations can be used to support decision making

Question 8

8) Which of the following statements about service-oriented architecture (SOA) is true?

Answer 8

A) Services can be developed internally to the organization or purchased externally.
B) Once a service is created, it can be used over and over again.
C) Services can communicate or be connected with one another.
The answer is all of them

Question 9

A type of transaction processing system that consists of a set of integrated business applications, or modules, to carry out most common business functions (such as inventory control, general ledger accounting, accounts payable, order processing, etc.) is called a(n):

Answer 9

enterprise resource planning system.

Question 10

All of the following statements about enterprise resource planning (ERP) systems are true

Answer 10

the modules of an ERP system are integrated through common definitions and a common database.
ERP systems are designed to support business processes that involve multiple functional units
ERP systems are typically purchased from a software vendor.

Question 11

Establishing a data warehouse requires software tools to do all of the following

Answer 11

A) operate the warehouse.
B) access and analyze data.
C) construct the warehouse.

Question 12

the following are potential disadvantages of electronic mail systems?

Answer 12

A) can result in information overload
B) can result in the usage of offensive words by a sender who would not use them face-to-face
C) can be electronically monitored by supervisor

Question 13

portals

Answer 13

A) A portal may be accessible to organizational employees only.
B) Portal software increases the cost of providing an intranet to employees.
D) Portal software is used to improve a user’s access to internal information via a Web browser.

Question 14

Which of the following is a potential business benefit from implementing an ERP system?

Answer 14

A) improved financial process controls
B) lower costs for inventory warehousing
C) re-engineered business processes

Question 15

capability associated with groupware products?

Answer 15

B) electronic bulletin boards
C) document sharing
D) instant messaging

Question 16

A computer system that relies on extensive data input to produce a production schedule for the factory and a schedule of needed raw materials is what kind of system?

Answer 16

material requirements planning (MRP)

Question 17

A manufacturing computer system that logically groups parts according to physical characteristics, machine routings through a factory, and similar machine operations is what kind of system?

Answer 17

group technology (GT)

Question 18

What are the three major categories of computer-integrated manufacturing (CIM) systems?

Answer 18

engineering systems, manufacturing administration, and factory operations

Question 19

outcome that would be expected from the implementation of a supply chain management (SCM) system?

Answer 19

A) reduction in time for getting a new product designed and at a retail store
B) reducing out-of-stock items in warehouses
D) delivering the right number of products to the right customers at the right time

Question 20

MRP II is a computer-based manufacturing administration system that usually has which of the following components?

Answer 20

master production schedule, material requirements planning, and shop floor control

Question 21

The 5 basic components of a supply chain management (SCM) system are plan, __________, make, deliver, and ____________.

Answer 21

source, return

Question 22

Intraorganizational systems are systems that span organizational boundaries.

Answer 22

FALSE

Explanation: Interorganizational systems span organizational boundaries.

Question 23

A client/server system is a particular type of distributed system.

Answer 23

TRUE

Question 24

Groupware systems attempt to provide an integrated approach to all aspects of interaction a company has with its customers.

Answer 24

Answer: FALSE

Question 25

Payroll and order entry systems are examples of transaction processing systems.

Answer 25

Answer: TRUE