Chapter 1

Question 1

Information technology has been described as pervasive in today’s world because:

Answer 1

IT has become commonplace in the workplace and in many homes

Question 2

The widespread use of Microsoft Corporation products is responsible for today’s de facto software standards in each of the following areas?

Answer 2

PC operating systems.
office applications.
Internet browsers.

Question 3

All of the following led to an unprecedented level of IT investments in the 1990s to obtain a more global reach for employees and organizations

Answer 3

Internet communication standards (TCP/IP).
standard browser application software.
high-bandwidth fiber-optic lines

Question 4

By the year 2000, more than _______ of capital expenditures by U.S.-based businesses were for IT purchases.

Answer 4

one half

Question 5

Which does describe a current hardware trend?

Answer 5

cheaper purchase costs
faster computer processing
mobile hardware devices

Question 6

The use of IT by a business to provide tailored service to a specific customer is an example of competing on:

Answer 6

differentiation.

Question 7

All of the following are characteristic of free agents?

Answer 7

are knowledge workers.
are telecommuters.
work as independent contractors.

Question 8

Telecommuting is facilitated by all of the following?

Answer 8

low costs for personal computing products.
Internet connectivity.
software to facilitate remote collaboration.

Question 9

The term “app economy” refers to:

Answer 9

purchases of downloadable software.
App Stores by Apple and other vendors.
a software industry trend.

Question 10

Which does not describe a current software trend?

Answer 10

legacy systems

Question 11

Which statement is true about how modern organizations are dependent on IT

Answer 11

Some companies rely on IT for only back-office support (e.g., accounting).
Some companies are dependent on 24x7 IT operations.
Not all companies are strategically dependent on new technologies.

Question 12

Ross, Beath, and Goodhue (1996) argue that IT managers need to focus on three types of IT assets?

Answer 12

technology assets.
relationship assets.
human assets.

Question 13

IT leaders who establish partnering for joint IT-business decision making are managing the?

Answer 13

relationship asset

Question 14

. Keeping a company’s IT resources aligned with business goals is the primary responsibility of?

Answer 14

the CIO.

Question 15

The CISO position is generally responsible for all of the following?

Answer 15

monitoring compliance with federal reporting requirements.
ensure technology security policies are in place to protect data.
plan appropriate investments to manage IT security risks.

Question 16

A new organizational leadership position that helps plan for and monitor compliance with federal reporting requirements is:

Answer 16

CSO.

Question 17

Web site design features are easily copied, making it more difficult for businesses to compete through differentiation via the Web.

Answer 17

TRUE

Question 18

Online travel sites such as Expedia, Travelocity, and Orbitz pressure airlines to compete on price and make differentiation difficult.

Answer 18

TRUE

Question 19

Managing the costs and vulnerabilities of the data centers and networks that provide access to business data and applications is the only critical IT management role.

Answer 19

FALSE

Question 20

Information technology is defined as computer hardware and software for processing and storing information, as well as communications technology (voice and data) for transmitting information.

Answer 20

TRUE

Question 21

The company responsible for much of today’s de facto software standards throughout corporate America is Microsoft Corporation.

Answer 21

TRUE

Question 22

A telecommuter is one who works from a location outside the company’s regular offices and communicates via IT in order to do his or her work.

Answer 22

TRUE

Question 23

By definition, the CIO is a direct report of the CEO.

Answer 23

FALSE

Question 24

Managing the human asset includes recruiting, developing, and retaining IT workers with specialized IT skills and business knowledge.

Answer 24

human asset

Question 25

An IT specialist working as independent contractors and without needed to be at any specific work location is now referred to as a(n) ???

Answer 25

Free Agent