Chapter 5

Question 1

Listening

Answer 1

The active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages. It involves the ability to retain information, as well as to react empathically and/ or appreciatively to spoken and/or nonverbal messages. Listening is more of a mental act than a physical one.

Question 2

Hearing

Answer 2

The act of receiving sound

Question 3

What are ways we organize information?

Answer 3

Working Memory: The part of our consciousness that interprets and assigns
meaning to stimuli we pay attention to.

Short-term memory: A temporary storage place for information.

Long-term memory: Our permanent storage place for information
including but not limited.

Question 4

What is critical listening?

Answer 4

Active listening that challenges the speakers’ message

Question 5

Organizational filing is defined as:

Answer 5

Systems for thoughts held in long-term memory.