Chapter 5 Flashcards

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1
Q

Business Model

A

How do organizations capture, create and deliver value across economic, social, cultural and other applicable contexts

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2
Q

Business Canvas Model

A

What product and/or services do they produce/ sell

What will that cost them?

Who is their target market/customers

Who will help them

How they create value

How they make money

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3
Q

Two-fold influence

A

Why - it informs of value drivers of the organization

How - it recommends where to change and what changes to be implemented

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4
Q

4 Key relationships

A

Relationship to Competition

Relationship to Industry

Relationship to Partner & Vendors

Relationship to Customers & Clients

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5
Q

Organizational Structure
(what is the underlying driver)

Think about how these ways influence the adoption rate of change within an organization.

A

To meet business strategic objectives

To meet the ego of leadership

To react to the world around it

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6
Q

Climate

A

Climate contributes to how well the people impacted will react, recover and adopt changes.

Culture is about how they interact with one another and reinforce reactionary behaviour.

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7
Q

The 5 waves of trust

A

Societal

Market

Organizational

Relationship

Self

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8
Q

5 level of intimacy

A

Safe communication

Others´ opinions & beliefs

My opinions & beliefs

My feelings, experiences

My needs emotions & desires

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9
Q

Business culture

A

Vision Mission

Performance-based organization

Culture fostered by leadership

Profit-based organization

Customer loyalty

Brand strength

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10
Q

Relationship to Competition

A

every organization has some sort of competition, an organization that sells the same set of products and services to the same customer base.

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11
Q

Relationship to Industry

A

This describes how the organization sees itself in terms of the industry it serves.

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12
Q

Relationship to Partner & Vendors

A

This relationship that an organization has with its partners and vendors describes how the business finds the resource needed to provide its products and services to its customer base

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13
Q

Relationship to Customers & Clients

A

This relationship between an organization and its customers describes how an organization perceives, values and interacts with those people or entities that buy its products and services.

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14
Q

5 waves of trust

Self

A
self-trust is all about credibility
the core of crediblility:
- Integrity
- Intent
- Capability
- Result
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15
Q

5 waves of trust

Relationship

A

Relationship trust is all about behavior. it has 13 specific behaviors:

  • straight talk
  • Demonstrating Respect
  • Creating transparency
  • Righting past wrongs
  • Demonstrating loyalty
  • Delivering result
  • Improving on demonstrating accountability
  • Confronting reality
  • Clarifying expectations
  • Practising and demonstrating accountability
  • Listening before speaking
  • Keeping commitments
  • Extending trust
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16
Q

5 waves of trust

Organizational

A

Organizational trust concerns trust with internal stakeholders.

17
Q

5 waves of trust

Market

A

Market trust on the other hand describes the trust with external stakeholders. (vendors, partners, customers and potential customers)

18
Q

5 waves of trust

Societal

A

Societal trust is the trust that is earned when the organization contributes to the world at large.

19
Q

How does trust influence Culture

A

Culture is synonymous with trust. Culture is shared beliefs, practices and behaviour and the level of organizational trust and personal trust is rooted in that.

20
Q

How does trust influence Change reaction

A

The level of trust sets the tone and precedence in the organization for how people will respond and react to changes.

21
Q

How does trust influence recovery from change shock

A

Change shock is the initial reaction that people have between the time that changes have been announced and the time they have had to mentally process the information.

22
Q

How will trust influence adoption

A

in the same way, people need to react and recover from change schock they will adopt the changes based on how much they trust leadership and organization.