Chapter 4 Flashcards
Internal change
Acknowledge & accept the change (this is where the Kubler-ross change curve is )
Willingness to change
Knowledge & confidence
Stages of Consistency
The kubler-ross change curve
goes from denial then anger down to bargaining to depression, and finally, acceptance.
Four pillars of change
Preparation
Support
Communication
Managing expectations
Seven accountabilities and responsibilities of an organization during the change
Communication proposed changes and rationale
Setting and managing expectations
Engage people in change
Provide opportunities for knowledge transfer and building confidence
Provide ongoing support
Provide positive reinforcement and governance
Demonstrate the effectiveness of the change efforts
Where should change managers focus their efforts?
In the areas of encouragement, backing, and assistance to change.
Change managers must listen and encourage people to share their concerns, address them and help them find success.