Chapter 2 Flashcards

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1
Q

What is change management?

A

The process of preparing for, planning, and leading change

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2
Q

Change management goals:

A
Understanding
Engagement
Collaboration
Acceptance
Adoption
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3
Q

Who is involved in the change process?

Change managers

A

Directing Change
Managing change
Implementing change

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4
Q

Who is involved in the change process?

Those being ´´managed´´

A

Impacting by change

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5
Q

Who is involved in the change process?

Managers

A

Directing Change
Managing change
Implementing change

Impacting by change
so both of change managers and those being managee

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6
Q

Where does change begin?

A

Change begins on an individual level

individual changes then spread throughout the organization and can either help or hurt the change process

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7
Q

Why change? reason for change

A

Burning Platform
Threatens the health and life of the organization

Continuous improvement
Netflix

Scaling back operations
Victoria Secret
Organizations striving for improvement of an organization

Facilitate Growth
Amazon
Growth = change

Merge and Acquisitions
Kraft Heinz

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