Chapter 4.1: Negotiations Flashcards

1
Q

One nature of an effective negotiation is that both parties are _____

A

Satisfied at its conclusion

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2
Q

One nature of an effective negotiation is the ______________ of the negotiation

A

Efficiency

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3
Q

One nature of an effective negotiation is finding __________________ by which to divide a set of goods so that the value of the goods is fully realized or utilized

A

Creative ways

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4
Q

One nature of an effective negotiation is the _______________ of relationships

A

Preservation

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5
Q

One nature of an effective negotiation is ensuring minimal _______________

A

Wasted resources

Don’t waste time or injure yourself

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6
Q

One nature of an effective negotiation is to focus on an __________________

A

Aspiration target

What is our goal, what’s the dream

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7
Q

One nature of an effective negotiation is framing the discussion around _________________

A

Objective standards

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8
Q

The #1, most effective negotiation tactic is

A

Preparation!

Be ready, always come prepared

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9
Q

One nature of an effective negotiation is to make necessary _______________

A

Concessions

Concessions = breaks

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10
Q

One nature of an effective negotiation is to package ______________

A

Multiple issues. Aka 2-1 deals

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11
Q

One nature of an effective negotiation is finding out why parties ______________

A

Want what they want

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12
Q

Bad things to do in a negotiation is to discern between the __________ and the ____________ party

A

Winning and a losing

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13
Q

Bad things to do in a negotiation is to go __________ by ___________

A

Issue by issue

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14
Q

Bad things to do in a negotiation is to focus on stating and _________________ of each party

A

Defending the position

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15
Q

_________________, going back and forth on a single issue

A

Zero sum game

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16
Q

Bad things to do in a negotiation is to use the _______________ method

A

Trial and error

17
Q

____________________?: you will have to give up something in order to get what you value

A

What are the priorities?

18
Q

Resistance point

A

The least favorable point at which a party is willing to accept a deal. Beyond this point, the party will walk away from the negotiation.

19
Q

Focus on interest, not the ________

20
Q

Interest

A

What motivated the parties

WHY?

I need to move by august

21
Q

Positions

A

I want, with no “why” behind it

22
Q

One idea of what to do when someone is using dirty tactics in you is to recognize the dirty tactic and explicitly ___________ the issue with the other party

23
Q

One idea of what to do when someone is using dirty tactics in you is to question it and _______________ it (constructively)

A

Argue against it

24
Q

One idea of what to do when someone is using dirty tactics on you is to _________________

A

Name it out loud

25
One idea of what to do when someone is using dirty tactics on you is to remain non-emotional and focus on problem with the eye towards ________________
Mutual resolution
26
One idea of what to do when someone is using dirty tactics on you is to not personally attack the ____________
Other party
27
One idea of what to do when someone is using dirty tactics on you is take a break until such ___________
Behaviour stops
28
Anchoring effect A psychological phenomenon whereby the ___________________ in a negotiation causes the rest of the negotiation to be based on that number
First number quoted
29
False authority
One party agrees to a solution, but later on, states that someone else, such as a boss or a partner, will not agree to the deal
30
Eleventh hour throw into
“Just one more thing” Where a party asks to add one more item just before the deal is signed
31
True or false Focussing on stating and defending the position of each party is a good negotiation method?
False
32
True or false Practice through trial and error is the best way to internalize learned negotiation skills
False
33
In a negotiation, determining priorities is crucial because
You must enter negotiation with the true understanding that you will have to give up something in order to get what you value
34
The following is a position and not a interest: I need to close the deal by January 12… Has no explanation or reason why January 12 actually matters
True
35
The anchoring effect is
A psychological phenomenon where by negotiators make insufficient adjustments away from the stated number