Chapter 4 - The human resource management function - factors involved

Question 1

Human resource manager

Answer 1

coordinates all the activities involved in acquiring, developing, maintaining and terminating employees from an organisation’s human resources

Question 2

Human resource management

Answer 2

is defined as the effective management of the formal relationship between the employer and employees

Question 3

Employer of choice

Answer 3

attracts, motivates and holds on to highly talented workers

Question 4

Industrial democracy or empowerment

Answer 4

is the move towards increasing the influence of employees in decisions affecting their organisation and their jobs

Question 5

Diversity

Answer 5

refers to the differences between employees in an organisation, encompassing characteristics such as race, gender, ethnic group, age, disability, sexual orientation, the terms of employment, personality and education

Question 6

Flexible working conditions

Answer 6

are conditions that allow employees to balance work and family responsibilities more effectively

Question 7

Work-life balance

Answer 7

is about achieving the right amount of time for work and for personal or family life

Question 8

Occupational health and safety

Answer 8

refers to the responsibility the employer has to ensure the workplace is safe for employees and that steps are taken to minimise harm

Question 9

Job security

Answer 9

is the belief that the employee will not lose their job

Question 10

Motivation

Answer 10

refers to the individual, internal process that directs, energises and sustains a person’s behaviour

Question 11

Need

Answer 11

is a personal requirement

Question 12

Maslow’s hierarchy of needs theory

Answer 12

is Maslow’s sequence of human needs in the order of their importance

Question 13

Herzberg’s motivation-hygiene theory

Answer 13

is the idea that satisfaction and dissatisfaction are caused by separate sets of factors

Question 14

Locke’s goal setting theory

Answer 14

refers to when employees are motivated to achieve goals they have helped to set

Question 15

Ethical management

Answer 15

refers to the process of abiding by moral standards and doing the ‘right’ thing in the interests of all stakeholders

Question 16

Social responsibility

Answer 16

is the obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment