Chapter 2 - Internal environment of large-scale organisations part b

Question 1

Policy

Answer 1

Is a set of broad guidelines to be followed by all employees when dealing with important areas of decision making.

Question 2

Procedure

Answer 2

Is a series of actions enabling a policy to be put into practice. It can also be used to resolve a dispute brought about by a breach of a policy.

Question 3

Management style

Answer 3

Refers to the behaviour and attitude of the manager.

Question 4

Autocratic management style

Answer 4

Is one where the manger tells staff what decisions have been made.

Question 5

Persuasive management style

Answer 5

Is one where the manager attempts to sell decisions made.

Question 6

Consultative management style

Answer 6

Is one where the manager consults employees before making decisions.

Question 7

Participative management style

Answer 7

Is one where the manager united with staff to make decisions together.

Question 8

Laissez-faire management style

Answer 8

Is one where the employees assume total responsibility for, and control of, workplace operations.

Question 9

Contingency management style

Answer 9

Stresses the need for flexibility and the adaptation of management styles to suit the situation.

Question 10

Communication skills

Answer 10

Involves the ability to transfer information from a sender to a receiver, and to listen to feedback.

Question 11

Delegation skills

Answer 11

Is the transfer of authority and responsibility from a manager to an employee to carry out specific activities.

Question 12

Negotiation skills

Answer 12

Skills involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action.

Question 13

Empower

Answer 13

To empower employees is to include them fully in the decision-making process, provide them with autonomy, and give them the necessary trust, training and development, and reward to enable them to work as a team.

Question 14

Team/group dynamics

Answer 14

Are the interaction of individuals within teams/groups.

Question 15

Problem solving skills

Answer 15

Is a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation.

Question 16

Technical skills

Answer 16

Involve the ability to perform tasks in a specialised field.

Question 17

Time management skills

Answer 17

Involves the ability to prioritise tasks, set deadlines, review progress and delegate.

Question 18

Stress management skills

Answer 18

Involves the ability to manage the levels of stress that develop in employees.

Question 19

Emotional management skills

Answer 19

Is the skill of identifying, assessing and managing the emotions of self and others.

Question 20

Ethical management

Answer 20

Refers to the process of abiding by moral standards and doing the ‘right’ thing in the interests of all stakeholders.

Question 21

Audit

Answer 21

Is an independent check of the accuracy of financial records and accounting procedures.

Question 22

Corporate code of conduct

Answer 22

Is a set of ethical standards for managers and employees to uphold.

Question 23

Social responsibility

Answer 23

Is the obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment.

Question 24

Social report

Answer 24

Outlines what an organisation has done, and is doing, with regard to social issues.

Question 25

Conflict of interest

Answer 25

When a person takes advantage of a situation or piece of information for his or her own gain rather than for the employee’s interests