Chapter 4 key terms

Question 1

active listening

Answer 1

part of two-way communication, can be practiced such as offering feedback or answering questions

Question 2

aggressive

Answer 2

imposing one’s position on others or trying to manipulate them

Question 3

Assertive

Answer 3

being firm and standing up for oneself while showing respect for others

Question 4

Body language

Answer 4

nonverbal communication, including facial expressions, eye contact, posture, touch and attention to personal space

Question 5

Boundaries

Answer 5

physical or psychological space that indicates the limit of appropriate versus inappropriate behavior

Question 6

closed posture

Answer 6

position that conveys the feeling of not being receptive to what is being said

Question 7

conflict

Answer 7

opposition of opinions or ideas

Question 8

feedback

Answer 8

verbal and nonverbal evidence that a message was received and understood

Question 9

hierarchy

Question 10

homeostasis

Question 11

hospice

Question 12

interpersonal skills

Question 13

open posture

Question 14

passive listening

Question 15

personal space

Question 16

rapport