Chapter 4, Communication And Conflict Resolution Skills Flashcards
List and define the five communication styles.
Passive: will avoid conflict at all cost
Aggressive: behaves as if he only has worth and you don’t, belittles you.
Passively Aggressive: indirect or passive expression of hostility.
Destructive: any behaviour which is destructive of property, self-esteem, or physically.
Assertive: being able to be clear, direct and non-judgemental
Why is effective conflict resolution considered to be an important component of mental health?
Because conflict is inevitable and so the object is to work with conflict so that it has a positive outcome, such as bringing people closer, or creating new ideas.
Explain two variables that can influence the development of an individual’s communication style.
It can be modelled on what was experienced in the family of origin. And it can be a reaction against experiences in the family of origin.
Give an example of the three-part assertiveness formula.
I feel ____, when you____, because ____.
Describe how empathetic reflective listening is useful in diffusing anger.
By conveying acceptance and being understanding of others feelings you diffuse hostility, because the other person feels understood.
