Chapter 4

Question 1

Dusty environments, such as

construction sites, requires more attention than an office environment.

Answer 1

Computer Location or Environment

Question 2

High-traffic networks, such as a school network, might
require additional scanning and removal of malicious software and
unwanted files.

Answer 2

Computer Use

Question 3

Storage device problems are often related to loose, or incorrect cable
connections, incorrect drive and media formats, and incorrect jumper and BIOS settings.

Answer 3

Storage Device

Question 4

These problems are often caused by incorrect or loose

cables, failed components, incorrect drivers, and corrupted updates.

Answer 4

Motherboard and Internal Components

Question 5

Power problems are often caused by a faulty power supply, loose connections,
and inadequate wattage.

Answer 5

Power Supply

Question 6

Processor and memory problems are often caused by faulty installations,
incorrect BIOS settings, inadequate cooling and ventilation, and compatibility issues.

Answer 6

CPU and Memory

Question 7

Display problems are often caused by incorrect settings, loose connections, and
incorrect or corrupted drivers.

Answer 7

Displays

Question 8

Make notes as you go through the troubleshooting and repair process. Refer to
these notes to avoid repeating steps and to determine what needs to be done next.

Answer 8

Notes

Question 9

Include descriptions of the problem, possible solutions that have been tried
to correct the problem, and the steps taken to repair the problem. Note any
configuration changes made to the equipment and any replacement parts used in the
repair. Your journal, along with your notes, can be valuable when you encounter similar
situations in the future.

Answer 9

Journal

Question 10

Make a detailed list of problems and repairs, including the date,
replacement parts, and customer information. The history allows a technician to
determine what work has been performed on a specific computer in the past.

Answer 10

History of Repairs

Question 11

The fan should spin freely, the fan power cable should be secure, and the fan should turn when the power is on.

Answer 11

CPU heatsink and fan assembly

Question 12

The modules must be seated securely in the RAM slots. Ensure that the retaining clips are not loose.

Answer 12

RAM Modules

Question 13

A loose screw in the case can cause a short circuit.

Answer 13

Screws

Question 14

Examine all cable connections. Ensure that pins are not broken and bent and that cables are not crimped, pinched, or severely bent. Retaining screws should be finger-tight.

Answer 14

Cables

Question 15

Ensure that they are seated properly and secured with the retaining screws in their expansion slots. Loose cards can cause short circuits. Missing expansion slot covers can let dust, dirt, or living pests inside the computer.

Answer 15

Adapter cards

Question 16

Use compressed air to clean the keyboard, mouse, and mouse sensor.

Answer 16

Keyboard and mouse

Question 17

A data backup is a copy of the data on a computer hard drive that is saved to another storage device or to cloud storage

Answer 17

Data Backup

Question 18

When you are talking to the customer, follow these guidelines:
Ask direct questions to gather information.
Do not use industry jargon.
Do not talk down to the customer.
Do not insult the customer.
Do not accuse the customer of causing the problem.

Answer 18

Conversation Etiquette

Question 19

Document the information from the customer in the work order, in the repair log, and in your repair journal

Answer 19

Documenting responses

Question 20

Each BIOS manufacturer has a unique beep sequence, a combination of long and short beeps, for hardware failures.

Answer 20

Beep Codes