Chapter 4

Question 1

conflict styles

Answer 1

Behavioral orientations that people can take toward a conflict: avoidance, accommodation, competition, compromise, collaboration

Question 2

avoidance “lose lose”

Answer 2

low level of concern for their own interests and others interests, low level of activeness, low disclosiveness, low flexibility

Question 3

variations of avoidance

Answer 3

protecting, smoothing, withdrawing

Question 4

protecting

Answer 4

avoiding conflict at all costs (denial) (hiding)

Question 5

smoothing

Answer 5

smooth people’s emotions, making sure everyone feels okay with the problem existing, but the conflict will go on, not resolving the problem

Question 6

withdrawing

Answer 6

Withdrawing from the situation and maintaining neutrality (not addressing it)

Question 7

accommodation “Lose win”

Answer 7

high concern for others, low concern for self, highly flexible, low activeness, low disclosiveness

Question 8

variations of accommodation

Answer 8

yielding, conceding

Question 9

yielding

Answer 9

accommodating the other side completely, not regard for one’s own interests)

Question 10

conceding

Answer 10

give in a little bit for the other side, but the interest is still in for the outcome of the other person)

Question 11

competition “Win Lose”

Answer 11

high concern for self, low concern for others; bid for control can breed aggression

Question 12

variations of competition

Answer 12

forcing, contending

Question 13

forcing

Answer 13

(one side being very inflexible, trying to dominate a conflict)

Question 14

contending

Answer 14

(being more flexible than forcing, but just to the point where you know you won’t lose)

Question 15

passive aggression

Answer 15

when a communicator expresses dissatisfaction in a dismissed manner, tactics designed to punish another person without direct confrontation

Question 16

direct aggression

Answer 16

is an action in which the communication extended is in a very straightforward and impactful way. includes behaviors such as verbal or physical assault and threats of harm.

Question 17

compromise “negotiated lose lose”

Answer 17

Minimally acceptable to all, relationships undamaged
Gives each party at least some of what they want, although both sacrifice part of their goals

Moderate activeness, flexibility, disclosiveness, and empowerment

Question 18

variations of compromise

Answer 18

firm compromising, flexible compromising

Question 19

firm compromising

Answer 19

like trade-offs, two parties moving into a conflict and they both have knowledge of what they want out of it, there’s some level of understanding of what they’re willing to give up and what the other party is willing to give in a little)

Question 20

flexible compromising

Answer 20

as the conflict unfolds the parties understand and learn and decide what they want out of the conflict)

Question 21

collaboration “Win Win”

Answer 21

Expand range of possible options, achieve win/win outcomes

High degree of concern for self and for others

Question 22

conditions of collaboration

Answer 22

Vested interest in outcome of the conflict
Belief that conflict can be resolved in interest of all involved
Willingness to set aside hostility

Question 23

what does collaborative problem solving require

Answer 23

time, energy, creativity

Question 24

characteristics of conflict styles

Answer 24

disclosiveness, empowerment, activity, flexibility

Question 25

disclosiveness

Answer 25

the degree to which you share information

Question 26

empowerment

Answer 26

the degree in how much control you give others

Question 27

activity

Answer 27

how much the opposing parties care what’s going on

Question 28

flexibility

Answer 28

the idea that those involved in conflict will sort through the styles available to them, they’ll do what they feel is best

Question 29

collectivism

Answer 29

Orientation toward “we”, concern for interest of the group, community

Question 30

individualism

Answer 30

□ Orientation toward “I”, concern for individual achievement

Question 31

gender influences

Answer 31

□ More similarities than differences among gender identities

Differences exist in expectations of gendered behaviors