Chapter 2 Flashcards
what are the three forms of managing aggression
suppression, displacement, scapegoating
psychic impulses toward conflict
argue that our earliest relationships influence how we define our identities
what are the two psychic impulses
agression, anxiety
agressions
suppression, displacement, scapegoating
anxiety
response to self destructive behaviors, response to self criticism
emotional responses to conflict
cognitive processes influence how we label emotions; primary appraisal, secondary appraisal
primary appraisal
the effect associate with the event positive or negative? is it relevant? does the situation advance or impede what we want
secondary appraisal process
Process of labeling the emotion associated with the event, Negative affect may be labeled as anger, fear, guilt, jealousy etc. Positive affect may be labeled as glee, contentment, gratitude, etc.
social cognition
the organized thoughts people have about human interaction/
cognitive processes shape our behavior in conflicts; past experiences guide interpretations of a conflict interaction
social knowledge
learned through our upbringing; conflict scripts/frames
conflict scripts
cognitive structure that describes appropriate sequences of events in an episode
conflict frames
two views; previous experience guide interpretation of a conflict interaction, parties so construct the meaning of a conflict
expectancy violation theory
predictive expectancies, prescriptive expectancies, potential reward value
predictive expectancies
People do not view others behaviors as random but have various expectations of how people should think and behave
Prescriptive expectancies
Based upon what behaviors should be performed and what is needed and desired.
