Chapter 1 Flashcards
(25 cards)
communication
a process that is uniquely created and involved mutual and interdependent behaviors
principles of communication
content and relation dimensions/
intentional v. unintentional/irreversible/
unrepeatable
conflict
the interaction of interdependent parties who perceive incompatibility and the possibility of interference from others as a result of this incompatibility
verbal communication
linguistic meaning, relating to language or linguistics; is how we speak to one another; study of languages and its structures
nonverbal communication
gestures, facial expression, and emoticons
interdependence
the dependence of two or more people or things on each other
incompatibility
the condition of two things being so different in nature as to be incapable of coexisting
the role and significance of perception
perception is defined as belief something will happen or be the case; how we understand the conflict and how we understand why the conflict is happening
interpersonal settings
family, friends, roommates, co-workers, neighbors
group.team settings
individuals working with one another to come to a common understanding and to make decisions that affect one another to some degree (sports teams and group projects)
organization settings
government agencies, non-profits, academic institutions, and private companies
intergroup settings
focuses on individuals as representatives of social groups rather than unique individuals; relationships among teams, groups, organizations ; outcomes are affected by actions and reactions; communication strategies; perceptions and interpretations
media richness theory
media can vary in terms of their ability to transmit information that will change understanding in others
differences between productive and destructive conflicts
productive; conflicts depend on flexibility (variety of behaviors) destructive; conflicts are premised on the the idea that one side must win and one must lose
differentiation
a phase of conflict in which parties express perspectives, exchange information regarding their position in the conflict and acknowledge each others differences/needs
differentiation and avoidance
refusal to acknolwledge a conflict; “don’t talk about it”
differentiation and escalation
occurs when conflict is highly personalized and directed away from the underlying cause; requires alternative response to overcome inflexibility
symptoms of avoidance
decrease in commitment to solve conflict, parties stop themselves from discussing controversial aspects of conflict, discussion centers on the safe aspects of a more explosive issue, outspoken people are more quiet than usual, quick acceptance of suggested solution, tuning out an interaction, little sharing of information, no plan is made to implement a solution
symptoms of escalation
issue takes longer than anticipated to confront, threats are used to “win” arguments, name calling and personal arguments, heated disagreements about trivial issues, the same argument is offered repeatedly, tension is present and felt, sarcasm or humor is used as a release, parties over inflate consequences of not reaching an agreement.
integration
conflict focus transitions from difference to negotiation and cooperation
properties of conflict
- Conflict is constituted and sustained by moves and counter moves during interaction. 2. Patterns of behavior in conflict tend to perpetuate themselves. 3. Conflict interaction is influenced by and in turn affects relationships. 4. Conflict interaction is influenced by context.
Conflict as emergent
self fulfilling prophecy
anticipating a competitive response encourages competition to be initiated through the first move, which in turn, elects a competitive response from the opposing party
levels of meaning
content, relational
content
the content level of meaning, literal or denotative. Information in a message or interpersonal communication. Communication between two or more people.
