Chapter 4

Question 1

Remember

Answer 1

Recall ideas and information

Question 2

Respond

Answer 2

react with a change in behavior to a speakers message

Question 3

working memory theory of listening

Answer 3

A theory that suggest that listeners find it difficult to concentrate and remember when their short-term working memories are full (information overload)

Question 4

prejudice

Answer 4

preconveived opinions, attitudes, and beliefs about a person, place, thing, or message

Question 5

relational-orientated listener

Answer 5

someone who is comfortable listening to others express feelings and emotions

Question 6

task-orientated listener

Answer 6

someone who prefers information that is well organized, brief, and precise (like a list)

Question 7

analytical listener

Answer 7

someone who prefers messages that are supported with facts and details

Question 8

critical listener

Answer 8

someone who prefers to evaluate messages

Question 9

facts

Answer 9

information that has been proven to be true

Question 10

inference

Answer 10

a conclusion based on partial information, or an evaluation that has not been directly observed

Question 11

evidence

Answer 11

facts, examples, and opinions a speaker uses to support a conclusion

Question 12

logic

Answer 12

a formal system of rules used to reach a conclusion

Question 13

reasoning

Answer 13

the process of drawing a conclusion from evidence

Question 14

rhetorical criticism

Answer 14

The process of using a method or standards to evaluate the effectiveness and appropriateness of messages

Question 15

rhetoric

Answer 15

The use of symbols to create meaning to achieve a goal

Question 16

symbols

Answer 16

words, images, and behaviors that create meaning

Question 17

rhetorical stratagies

Answer 17

Methods and techniques that speakers use to achieve their speaking goals