Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

ORGB 1100 > Chapter 4 > Flashcards

Chapter 4 Flashcards

1
Q
A
  1. attitudes
  2. attitudes
  3. emotions
  4. emotions
  5. attitudes
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Affective (organizational) commitment

A

The employee’s emotional attachment to, identification with, and involvement in a particular organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Attitudes

A

The cluster of beliefs, assessed feelings, and behavioural intentions toward a person, object, or event (called an attitude object).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Cognitive Dissonance

A

A condition that occurs when we perceive an inconsistency between our beliefs, feelings, and behaviour.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Continuance Commitment

A

An employee’s calculative attachment to the organization, whereby an employee is motivated to stay only because leaving would be costly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Emotional Dissonance

A

The conflict between required and true emotions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Emotional Intelligence (EI)

A

A set of abilities to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Emotional Labour

A

The effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. Higher in jobs requiring: Frequent/lengthy emotion display Variety of emotions display Intense emotions display

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Emotions

A

Physiological, behavioural, and psychological episodes experienced toward an object, person, or event that create a state of readiness.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Job Burnout

A

The process of emotional exhaustion, cynicism, and reduced personal accomplishment that results from prolonged exposure to stressors.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Job Satisfaction

A

A person’s evaluation of his or her job and work context

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Organizational (Affective) Commitment

A

The employee’s emotional attachment to, identification with, and involvement in a particular organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Psychological Harassment

A

Repeated and hostile or unwanted conduct, verbal comments, actions, or gestures that affect an employee’s dignity or psychological or physical integrity and that result in a harmful work environment for the employee.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Service Profit Chain Model

A

A theory explaining how employees’ job satisfaction influences company profitability indirectly through service quality, customer loyalty, and related factors.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Sexual Harassment

A

Unwelcome conduct of a sexual nature that detrimentally affects the work environment or leads to adverse job-related consequences for its victims.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Stress

A

An adaptive response to a situation that is perceived as challenging or threatening to a person’s well-being.

17
Q

Stressors

A

Any environmental conditions that place a physical or emotional demand on a person.

18
Q

Trust

A

The positive expectations one person has toward another person or group in situations involving risk.

19
Q

Workaholic

A

A person who is highly involved in work, feels compelled to work, and has a low enjoyment of work.

20
Q
A
  1. attitudes
  2. beliefs
  3. feelings
  4. behavioural intentions
21
Q
A
  1. relationship management
  2. social awareness
  3. self-management
  4. self-awareness
22
Q
A
  1. exit
  2. loyalty
  3. neglect
  4. voice
23
Q
A

Stage 1: alarm reaction
Stage 2: resistance
Stage 3: exhaustion

24
Q
A
  1. remove the stressor(s)
  2. withdraw from the stressor(s)
  3. change stress perceptions
  4. control stress consequences
  5. receive social support
25
Q

Three Stressors

A
  1. Harassment and Incivility
  2. Work Overload
    • Working more hours, more intensely than one can cope
  3. Low Task Control
    • Due to lack control over how and when tasks are performed
    • Stress increases with responsibility
26
Q

Five ways to manage stress

A
  1. Remove the stressor
    • Minimize/remove stressors
    • Work/life balance initiatives
  2. Withdraw from stressor
    • Vacation, rest breaks
  3. Change stress perceptions
    • Positive self-concept, humour
  4. Control stress consquences
    • Healthy lifestyle, fitness, wellness
  5. Receive stress support
27
Q

Traditional Model of Attributes

A

Purely cognitive approach
•Beliefs: established perceptions of attitude object
•Feelings: calculation of good or bad based on beliefs about the attitude object
•Behavioural intentions: calculated motivation to act in response to the attitude object

28
Q

Job Satisfaction and Performance

A

Happy workers:

  1. General attitude is a poor predictor of specific behaviours
  2. Job satisfaction effect on performance is lower when employees have less control over output
  3. Reverse explanation: Job performance affects satisfaction, but only when rewarded
29
Q

Service Profit Chain Model

A
30
Q

Types of Emotions

A
31
Q

Attitudes vs Emotions

A
32
Q

Consequences of Distress

A
33
Q

How Emotions influcence Attitutudes

How Emotions affect Behaviour

A

How emotions influence attitudes:

  1. Feelings and beliefs are influenced by cumulative emotional episodes (not just evaluation of beliefs)
  2. We ‘listen in’ on our emotions

Emotions directly affect behaviour - ie. facial expression

ORGB 1100 (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions