Chapter 4

Question 1

Nonverbal communication

Answer 1

any symbolic activity other than language that communicates a message.

Question 2

Decoding

Answer 2

the act of assigning meanings to symbols

Question 3

Encoding

Answer 3

The act of using symbols to communicate a message

Question 4

Dynamic

Answer 4

elements of nvc that are changeable during interaction (give an example)

Question 5

Static

Answer 5

elements of nvc that are fixed or do not change during interaction (give an example)

Question 6

Proxemics

Answer 6

The study of space and distance in communication convey how much control, connection, or comfort there is in a relationship (give an example)

Question 7

Kinesics

Answer 7

The movements of the face and body that take during an interaction. (give an example)

Question 8

Facial expressions

Answer 8

Deintersification: lessened intensity of an emotional display

Overintensification: Increased intensity of an emotional display

Neutralization: non-existent display of emotion

Masking: Emotional display is the opposite of what is shown

Question 9

Artifacts

Answer 9

Physical adornments and accessories in one’s possession that are temporary and removable (give an example)

Question 10

Gaze

Answer 10

Both interactant looking at each other

Question 11

Vocalics

Answer 11

characteristics that provide information about how verbal communication should be interpreted. (pitch, volume, rate and silence)

Question 12

Haptics

Answer 12

The study of the specific nonverbal behavior involving touch

Question 13

6 dimension of environment (concept from lecture)

Answer 13

1. Formality - formal vs informal
2. Warmth - a warm and welcoming environment
3. Privacy - the extent to which an environment is perceived as secluded
4. Familiarity - the extent to which one environment is perceived as known and comfortable
5. Constraints - the extent to which an environment is perceived as restricting movement (uncomfortable)
6. Distance - The extent to which an environment is perceived as enabling a person to be near or from another person or object

Question 14

Territoriality (concept from lecture)

Answer 14

the establishment of space that people claim for their personal use:
Primary territory - space you own and have control
Secondary territory - place you regularly come
Public territory - space open to everyone but available to yo temporarily