Chapter 4

Question 1

Any radio hardware containing a transmitter and receiver that is located in a fixed place

Answer 1

Base Station

Question 2

A low-power portable radio that communicates through an interconnected series of repeater stations called cells

Answer 2

Cellular Telephone

Question 3

An assigned frequency or frequencies that are used to carry voice and/or data communications

Answer 3

Channel

Question 4

The reason a patient called for help, also, the patient’s response to questions such as “What’s wrong?” or “What happened?”

Answer 4

Chief complaint

Question 5

The condition requiring the most urgent intervention as determined by the provider’s assessment of the patient; it is not always the same as the chief complaint

Answer 5

Chief concern

Question 6

Questions that can be answered in short or single-word responses

Answer 6

Closed-ended questions

Question 7

The transmission of information to another person – verbally or through body language

Answer 7

Communication

Question 8

When one person imposes his or her beliefs, values, and practices on another because he or she believe his or her ideals are superior

Answer 8

Cultural imposition

Question 9

A special telephone line that is used for specific point-to-point communications; also know as a hotline

Answer 9

Dedicated Line

Question 10

The recorded portion of the EMT’s patient interaction, either written or electronic. This becomes part of the patient’s permanent medical record.

Answer 10

Documentation

Question 11

The ability to transmit and receive simultaneously

Answer 11

Duplex

Question 12

The ability to understand and manage one’s own emotions and properly respond to the emotions of others.

Answer 12

Emotional intelligence

Question 13

When a person considers his or her own cultural values more important when interacting with people of a different culture

Answer 13

Ethnocentrism

Question 14

The federal agency that has jurisdiction over interstate and international telephone and telegraph services and satellite communications, all of which may involve EMS activity.

Answer 14

Federal Communications Commission (FCC)

Question 15

The transfer of pertinent patient information and the responsibility for the patient’s care; often involves the physical movement of the patient and associated equipment; also known as handoff

Answer 15

Handover

Question 16

A system that allows EMS providers to access relevant health data (eg, past medical problems, medications, allergies, end-of-life decisions), avoid unnecessary duplication of effort in data entry, and view patient outcomes related to hospital care

Answer 16

Health Information Exchange (HIE)

Question 17

A communication system that uses voice-over-internet protocol (VoIP) technology to allow multiple agencies to communicate and transmit data

Answer 17

Interoperable communications system

Question 18

VHF and UHF channels that the Federal Communications Commission has designated exclusively for EMS use

Answer 18

MED channels

Question 19

The picture an individual has in his or her head of “what’s going on” in a given situation

Answer 19

Mental model

Question 20

Any communications where disruption will result in the failure of the mission at hand

Answer 20

Mission-critical communications

Question 21

A small computer terminal inside the ambulance that directly receives data from the dispatch center

Answer 21

Mobile data terminal (MDT)

Question 22

The ability to transmit audio and data signals through the use of more than one communication channel

Answer 22

Multiplex

Question 23

Anything that dampens or obscures the true meaning of a message

Answer 23

Noise

Question 24

Questions for which the patient must provide detail to give an answer

Answer 24

Open-ended questions

Question 25

The use of a radio signal and a voice or digital message that is transmitted to pagers (“beepers”) or desktop monitor radios

Answer 25

Paging

Question 26

The legal document used to record all patient care activities. This report has direct patient care functions but also administrative and quality control functions PCRs are also known as prehospital care reports

Answer 26

Patient care report (PCR)

Question 27

A trusting relationship that you build with your patient

Answer 27

Rapport

Question 28

A special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency

Answer 28

Repeater

Question 29

A radio receiver that searches or scans across several frequencies until the message is completed; the process is then repeated

Answer 29

Scanner

Question 30

Single-frequency radio; transmissions can occur in either direction but not simultaneously; when one party transmits, the other can only receive, and the party that is transmitting is unable to receive

Answer 30

Simplex

Question 31

Written documents, signed by the EMS system’s medical director, that outline specific directions, permissions, and sometimes prohibitions regarding patient care; also called protocols

Answer 31

Standing orders

Question 32

A process in which electronic signals are converted into coded, audible signals; these signals can then be transmitted by radio or telephone to a receiver with a decoder at the hospital

Answer 32

Telemetry

Question 33

Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship

Answer 33

Therapeutic communication

Question 34

Telecommunication systems that allow a computer to maximize utilization of a group of frequencies

Answer 34

Trunking

Question 35

Radio frequencies between 300 and 3,000 MHz

Answer 35

HUF (ultra-high frequency)

Question 36

Radio frequencies between 30 and 300 MHz; the VHF spectrum is further divided into high and ow bands

Answer 36

VHF (very high frequency)