Chapter 4

Question 1

What are values

Answer 1

A broad tenendcy to reer certain states of affairs over others

such as motivationsal

how we should and should not behave

strucutred around achviment power automony, conformity, tradiiationa nd social welfare

Question 2

generatioanl differences in values

Answer 2

grow up under diffferent socialtion, tradiaitoona and environments

1) tradiitonalist: stable, hardworking, focused
2) baby boomers: dedicated knwodelge
geenration x: indepdentatn, adatplable
4) milleionals: optimsiic, socially responsible

Question 3

cultural differnces in values

Answer 3

adjust to the culture, must udnerstanf ccross culture difference

work centrality: the extent to which countries beleve workt o be the center of life

Question 4

Hofstede study

Answer 4

Hofstede study: discovered 4 dimiensions on how work reated values differ across culturers

1) power distance: the extent to which a unqueql disturbtion of power is accepted by society memeber
2) uncertinaity avoidance: the extent to which people are unfromotnle wiht uncertain and ambigious situatiuons
3) individualism/collectiiviism: indiivusalitc sociieites stress indpdence, indidivual initiiave and privacy. collective clutter favor itnerdpednace and loyatly to family or clan
4) cultural distance: the extent ow hcih cultures differ in values

Question 5

what are attitudes:

Answer 5

a farily stable evulative tendency to respond conssitnetly to some speicifc object, situation, person or category of people

Question 6

what is job satisfaction? , job desptitive index, hinnesota satificiaiton questionair

Answer 6

a collection of attidues that workers have about their jobs

evalaution five facets of satiificaiton: people, pay, supreivison, promotion and the work itself

hinnesota satificiaiton questionair: indactres how happy pepopel are witht hier jobs

Question 7

what dermiens job ratification?

Answer 7

1) discrepancy: beelif/ values differ from actual nature of job
disprenecy theory: a thoery that job satification stems from the discriniatipin between job outcome wanted and the outcome that are percved to be obtained

2) fairness
- distrubtion fairness: fariness that courrs when epople reeive the outcome they think they desive from thier jobs
Equity thoery
prodcuedural fairness: fairenss that occurs when the process used to dermein work outcome is seen as reasonable
interactional fairnesss: fariness that occurs when people feel they have received resptful and infromative ommunicaiton about an outcome

3) disposition: predisposted by vrtieu of thier personalities to be more or elss atified

4) mood and emotion
- emotional contagion: tendency for moods and emotions to spread between people or throughout a group
emotional regulation: requiremnt for people to conform to certain dispaly rules in their beavior in spite of thier true mood or emotions

Question 8

Key contriubers to job satisfaction

Answer 8

1) mentally challengy work
2) adequete compensation
3) career opportunities
4) poeple / workers

Question 9

different type of organziation commitment

Answer 9

organziation commitment: an attidue that reflects the strneght of ht elinkage between an enployee and an organziation

affective commitmetm: commitment based on identificaitona dn invovlemtn with an organziaiton

cotintunace commiemtn:: based on the cost that would eb incurred in leaaving zn organization

normaitve commitment: commitment based on idenaloly ro a eeling of obligiation to an organization