chapter 13

Question 1

Stresstor, stress, stress reaction

Answer 1

stressor: environemental events or conditons that have the potieintal to induce stress

stress: a psyholgical reaxtion to the demands inherent ina. stresstor that has the potienal to make a person feel tense or anxious

stress reactions: the behaviorsl, psycholgical and psy holgical conseqeunces of stress

Question 2

locus of control

Answer 2

Locus of control: a set of ebelfi about whethe one behavior is controlled maintly by itneral or exteranl forces

Question 3

role overload, heay resonsponibly, boundrary roles, burnout, work engnagent and job demands - resources mode

Answer 3

role overload: the requiemtn for too amntt asks to be perfomroedn in too short a time period or to work too many hours

Heavy responsisbltiy: a lot of consequences if they do takss wrong

boundary roles: posititon in which orgnazaiton are required to itneract with memebers of other orgnaiaiton or with the public

burnout emotional exusation and reduced self effeiac

work engagement: a positiv work related state of mind that is charactieried by vigour, dedication and absorption

job demands resource mode: is a model that speififc how joh demands cause burnout and job resources cause engngent

Question 4

organziaitonal strategieis to amange stress

Answer 4

job resding, resdien job to make job lss strucful

familt friendly human resource poliices

stress amangmetn progra s