Chapter 4 Flashcards
Personal digital assistants, an early name for handheld mobile computing devices.
PDAs
Transaction processing systems that capture customer purchases. Cash registers and store checkout systems are examples of point-of-sale systems. These systems are critical for capturing sales data and are usually linked to inventory systems to subtract out any sold items.
Point-of-sale (POS) system
When a single firm owns several layers in its value chain.
Vertical integration
Goods to be further customized based on designer/manager collaboration.
Greige
The set of activities through which a product or service is created and delivered to customers.
Value chain
Small chip-based tags that wirelessly emit a unique identifying code for the item that they are attached to. Think of RFID systems as a next-generation bar code.
RFID
An approach to retail that offers consumers an integrated and complementary set of shop, sales, and return experiences (e.g., retail store, online, and sometimes even phone and catalog).
Omnichannel
The concept where customers browse at physical retailers, but purchase products from lower-cost online rivals.
Showrooming
Coordinating and enabling the flow of goods, people, information, and other resources among locations.
Logistics
Outsourcing production to third-party firms. Firms that use contract manufacturers don’t own the plants or directly employ the workers who produce the requested goods.
Contract Manufacturing
The amount earned from an expenditure.
Return on Investment (ROI)
The organizational activities that are required to produce goods or services. Operations activities can involve the development, execution, control, maintenance, and improvement of an organization’s service and manufacturing procedures.
Operations
An integrated solution that combines five components: hardware, software, data, procedures, and the people who interact with and are impacted by the system.
Information systems
