Chapter 4

Question 1

What are the five steps of the planning process?

Answer 1

Identify
Select
Design
Implement
Evaluate

Question 2

The company officer should create an environment that fosters what?

Answer 2

Teamwork
Communications
Diversity

Question 3

What is the EEOC?

Answer 3

Equal Employment Opportunity Commission

Question 4

How many weeks off in a 12 month period are employees allowed under the military caregiver leave?

Answer 4

26

Question 5

What are the four common types of behaviors people exhibit when faced with conflict?

Answer 5

Passive
Aggressive
Passive/aggressive
Assertive

Question 6

What are the 7 steps of conflict resolution?

Answer 6

1: Recognize the conflict
2: Determine the conflict and participants
3: Determine if violation of policies, rules, regulations
4: Determine solution
5: Determine whether to be solved individually or in a group
6: Implement resolution
7: Follow up

Question 7

What are the three levels of action for Progressive Discipline?

Answer 7

• Preventive Action
• Corrective action
• Punitive action

Question 8

What is a complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice?

Answer 8

Grievance