Chapter 3

Question 1

What are three skills that a company officer should practice and improve?

Answer 1

Supervisory skills
Interpersonal skills
Communication skills

Question 2

What is autocratic leadership style?

Answer 2

Provide clear direction of what, how and when tasks will be performed. Orders flow from top down, and compliance is accomplished through rules, regulations, and punishment for non-compliance

Question 3

What is democratic leadership style?

Answer 3

Solicit input from their followers before making decisions. Also called participative leadership.

Question 4

What is Laissez-faire leadership style?

Answer 4

Leader does not make decisions or avoids them. Followers are left to solve problems for themselves.

Question 5

What is managerial leadership?

Answer 5

Transactional: enforcing compliance through rewards and punishments. Most effective in situations where performance needs to be standardized and consistent.

Question 6

What is transformational leadership?

Answer 6

Style in which organizational change is accomplished by followers’ commitment to the leader’s vision and inspiration.

Question 7

Command presence includes the ability to:

Answer 7

Identify the situation’s components
Assess the need for action.
Determine the nature of the necessary intervention
Initiate action

Question 8

To achieve command presence, one should develop what qualities?

Answer 8

• Self confidence
• Trustworthiness
• Consistency
• Responsibility
• Tolerance/acceptance
• Expertise
• Accountability

Question 9

What is a system of moral principles?

Answer 9

Ethics

Question 10

What are the three steps to check if an action is ethical?

Answer 10

• Is it legal?
• Is it fair to all concerned?
• How will it make me feel about myself?

Question 11

What are the five steps of the Emotional Learning System (ELS)?

Answer 11

Step A: Self-Assessment - Explore
Step B: Self-Awareness - Identify
Step C: Self-Knowledge - Understand
Step D: Self-Development - Learn
Step E: Self-Improvement - Apply and Match

Question 12

What is the process of directing, overseeing, and controlling the activities of other individuals?

Answer 12

Supervision

Question 13

What term refers to the administration and control of projects, programs, situations, or organizations?

Answer 13

Management

Question 14

What are the 4 levels of fire officer ranks according to the International Association of Fire Chiefs (IAFC)?

Answer 14

Level I - Supervising fire officer (company officers)
Level II - Managing fire officer (battalion, district, and assistant chiefs)
Level III - Administrative fire officer (administrative chiefs in charge of divisions or bureaus within the dept)
Level IV - Executive fire officer (chief of the department)

Question 15

Describe the SMART acronym.

Answer 15

Specific - provide a precise description of what must be accomplished
Measurable - Ensure that progress toward the end goal can be determined
Action-oriented - Describe what and how actions will be taken
Relevant - Ensure that what you set out to achieve is needed and attainable
Time sensitive - Set deadlines for completion

Question 16

What are the 4 stages of group development?

Answer 16

Forming
Storming
Norming
Performing

Question 17

What are 5 ways to motivate personnel?

Answer 17

Empower
Reward
Coach
Counsel
Mentor

Question 18

What are the four major management functions?

Answer 18

Planning
Organizing
Directing
Controlling

Question 19

What are 3 management skills company officers must develop?

Answer 19

Administrative
Human and communication
Conceptual and decision-making

Question 20

What is the 360-degree Feedback Evaluation?

Answer 20

An evaluation method that incorporates feedback from multiple sources such as the worker, his/her peers, superiors, subordinates, and customers.

Question 21

What is an individual’s ability to correctly perceive and label their own and others’ emotions?

Answer 21

Emotional intelligence (EI)