Chapter 3 Training Delivery Flashcards
Which of the following best describes the purpose of the MBTI? (Choose the best response.)
It measures psychological preferences of how people perceive the world.
It conducts studies in modality by type inference that show a person’s preference to get information falls into three modalities.
It proves that intelligence is multifaceted, and traditional measures, such as IQ tests, don’t accurately measure all its facets.
It defines a learner’s perceptual modality and the preferred mode of learning as one of the following: print, visual, aural, interactive, tactile, kinesthetic, and olfactory.
It measures psychological preferences of how people perceive the world.
Response A is correct because the MBTI measures individual’s preferences for how they perceive the world on four scales: extroversion or introversion; perception by sensing or intuition; judgment by thinking or feeling; attitude of judgment or perception.
Which of the following best describes Ned Herrmann’s approach? (Choose the best response.)
Accelerated learning
Adult learning theory
Multiple intelligences
Whole-brain learning
Whole-brain learning
Response D is correct because whole-brain learning refers to Ned Herrmann’s classification of learners into four modes in terms of preferences for thinking: left brain, cerebral; left brain, limbic; right brain, limbic; and right brain, cerebral.
Which of the following best summarizes learning styles? (Choose the best response.)
There is no, or very weak, scientific support for learning styles.
Adults learn most effectively when learning is organized by cognitive, psychomotor, and affective outcomes starting from the simplest behavior and ranging to the most complex.
Adults are concerned with discovering the relationship between stimuli and responses to predict and control behavior.
Learning occurs primarily through exposure to logically presented information, and learners are interested in the organization of memory and thinking.
There is no, or very weak, scientific support for learning styles.
Response A is correct because many scientific studies have shown that there is no evidence that knowing a participant’s learning style leads to optimal learning.
Which of the following best describes Howard Gardner’s philosophy? (Choose the best response.)
He outlined four learning modes—concrete experience, reflective observation, abstract conceptualization, and active experimentation—and states that the key to effective learning is being competent in each mode when it is appropriate.
His studies in shaping instructional design showed that individuals’ preferences for getting information was more successful when one-on-one than in a group.
He believed that intelligence is multifaceted and that traditional measures, such as IQ tests, do not accurately measure all its facets. He defined intelligence as a measurable aptitude, an aptitude that can be used to create and solve problems, and an aptitude valued by the culture.
He defined a learner’s perceptual modality and the preferred mode of learning as one of the following: print, visual, aural, interactive, tactile, kinesthetic, and olfactory.
He believed that intelligence is multifaceted and that traditional measures, such as IQ tests, do not accurately measure all its facets. He defined intelligence as a measurable aptitude, an aptitude that can be used to create and solve problems, and an aptitude valued by the culture.
Response C is correct because it describes Gardner’s concept of multiple intelligences. Intelligence refers to the way that people process information and, according to Gardner, varies by individual. Some examples of intelligences are interpersonal, logical/mathematical, and spatial/visual.
Modalities define how learners take in information. Modalities may include all the following EXCEPT _________. (Choose the option that completes the sentence accurately.)
Auditory
Visual
Smell
Brain-based
Brain-based
Response D is correct because brain-based learning is not one of the seven preferred modes of learning.
The goal of producing a consistently positive learning experience that allows learners to acquire information and skills to more efficiently retrieve, recall, or respond with confidence, quickness, and accuracy best describes which approach? (Choose the best response.)
Characteristics of adult learners (CAL)
Instructional Design Systems
Multiple intelligences
Brain-based learning
Characteristics of adult learners (CAL)
Response A is correct because the statement describes Patricia Cross’s CAL framework, which describes some differences between adults and children so that alternative teaching methods can be developed.
Which of the following is NOT one of the key principles of accelerated learning? (Choose the best response.)
Beliefs about learning
Nonconscious learning
Intrinsic motivation
Learning readiness state
Intrinsic motivation
Response C is correct because the purpose of AL is to involve the brain’s right and left hemispheres as well as the cortex and limbic systems in learning. The principles of AL are brain-based.
Which researcher(s) adapted a learning-style inventory from the MBTI to create a spectrum of four distinct learning styles: sensing-thinking, intuitive-thinking, sensing-feeling, and intuitive-feeling? (Choose the best response.)
Kolb
Silver and Hanson
Gardner
Herrmann
Silver and Hanson
Response B is correct because Silver and Hanson adapted the MBTI to create a spectrum of four distinct learning styles: sensing-thinking, intuitive-thinking, sensing-feeling, and intuitive-feeling.
All of the following factors may affect the speed at which adults learn EXCEPT ___________. (Choose the option that completes the sentence accurately.)
Psychological
Emotional
Analytical
Age
Analytical
Response C is correct because analytical factors do not affect the speed at which adults learn.
Why is it important for facilitators and trainers to know their preferred presentation style? (Choose the best response.)
To focus on personal strengths and build that style and avoid other weaker styles
To help learners adjust to their presentation styles
To best match instructors to particular groups of learners
To adjust their presentation style to gain the attention of the learners
To adjust their presentation style to gain the attention of the learners
Response D is correct because awareness of their preferred presentation style and preferences enables trainers to remember that all learners have different preferences. Trainers need to be able to present content in ways that appeal to all learners.
Which of the following is an example of an accelerated learning technique? (Choose the best response.)
Incorporating technology into the learning environment
Mapping learning to eliminate redundancy in training
Creating a multisensory environment using music, color, and movement
Pacing facilitation to address the individual learner’s needs
Creating a multisensory environment using music, color, and movement
Response C is correct because AL is a holistic and whole-brain approach to learning. The purpose of AL is to involve the brain’s right and left hemispheres as well as the cortex and limbic systems in learning. A multisensory environment using music, color, and movement uses different parts of the brain and is an example of the AL technique.
A trainer observes a learner consistently struggling to follow verbal directions for an activity. Then realizes that she has focused on her preference to verbalize her directions. What can she do to help the learner? (Choose the best response.)
Write the directions on a flipchart
Speak louder and enunciate more clearly
Use more exaggerated body language
Create activities in which learners repeat the information or steps
Write the directions on a flipchart
Response A is correct because reading directions on a flipchart may help learners more than getting verbal directions. This is okay for this example; however, she should examine all of her techniques to determine if there are other ways to enable learners to receive the information in ways they prefer.
All of the following are examples of ways to facilitate informal learning EXCEPT ___________. (Choose the option that completes the sentence accurately.)
Storytelling
Modeling
Workshops
Wikis and blogs
Workshops
Response C is correct because workshops are a formal training technique, whereas the other choices are examples of informal learning opportunities.
All of the following are examples of ways that learners can create their personal learning networks EXCEPT _________. (Choose the option that completes the sentence accurately.)
Meet for lunch with a group of co-workers to plan a retirement party for a peer
Join a professional social network
Select several blogs and follow them regularly
Tweet or comment on blogs
Meet for lunch with a group of co-workers to plan a retirement party for a peer
Response A is correct because personal learning networks are established for the purpose of collaborating with others with the specific intent of learning. The other answers are examples of how to foster a personal learning network.
A small federal organization recognizes a need to update its entire workforce on several issues the agency is facing. Many of the members of the organization travel more than 50 percent of the time. The agency director would like to encourage more cross-department discussion throughout the organization. How could the director use the elements of informal learning to inform the workforce about the issues of the future? (Choose the best response.)
Request that the HR department design and deploy a series of two-hour workshops that is presented to cross-department groups over the next few months.
Request that the communication department post new information on colorful posters each week in the break room including space for employees to add comments and questions. Ask senior leaders to discuss questions their staff may have.
Release a request for proposal asking consultants to submit a plan for training the agency.
Design and deploy an e-learning program that employees can download and take with them. Once employees complete the e-learning training, the agency will track the results of the final exam employees complete at the end of the session.
Request that the communication department post new information on colorful posters each week in the break room including space for employees to add comments and questions. Ask senior leaders to discuss questions their staff may have.
Response B is correct because the other three are examples of formal learning.
Which of the following seating arrangements is the LEAST conducive to stimulating group discussion? (Choose the best response.)
Circle and table
Rectangular
Theater style
U-shaped style
Theater style
Response C is correct because theater or auditorium seating is used when the planner wants to maximize the number of participants in the room. Large numbers of people are not conducive to stimulating group discussion.
When planning for a strategic marketing class, which of the following should be AVOIDED? (Choose the best response.)
Rooms that allow participants to connect to the Internet
A clear plan for an emergency exit
Rooms with stationary tables and chairs
Requesting participants to place cell phones on silent mode
Rooms with stationary tables and chairs
Response C is correct because the inability to move tables and chairs limits the facilitator’s flexibility to adjust the environment for optimal learning as required by the participants.
In which of the following examples is online learning the most effective mode of training? (Choose the best response.)
Teaching prerequisite materials
Teaching psychomotor skills
Stimulating interpersonal exchanges
Teaching learners with low self-directedness
Teaching prerequisite materials
Response A is correct because online learning is excellent for teaching prerequisite material; it enables the trainer to start a class at a higher level, which can result in a more in-depth learning experience, a shorter experience, or both.
Which of the following types of tasks is NOT appropriate for job aids? (Choose the best response.)
A task performed with relatively low frequency
A task with strict time requirements, such as response or reaction time
A highly complex task
A task with a high consequence of error
A task with strict time requirements, such as response or reaction time
Response B is correct because some tasks need to be performed immediately without allowing time to find the right way to do them. For example, the response time of a pilot during an unusual flight situation must be immediate and cannot be guided by a job aid.
Of the following situations, when is self-directed learning NOT appropriate? (Choose the best response.)
The level of self-directedness in the learner profile is low
The learner audience is large, dispersed, or both
The subject matter is mostly cognitive
Learners have many individual needs
The level of self-directedness in the learner profile is low
Response A is correct because SDL requires learners to make some or all of the decisions in their learning and should not be used with people who aren’t prepared to make such decisions and follow through with them.
Which of the following is an advantage of asynchronous online learning? (Choose the best response.)
It addresses learning in a group context
It allows learners to communicate emotions in a safe environment
It provides greater flexibility for participants
It is most appropriate for training soft skills
It provides greater flexibility for participants
Response C is correct because with asynchronous learning, the trainer and learners don’t participate at the same time, allowing learners to participate when they can.
Which of the following is a disadvantage of asynchronous online learning? (Choose the best response.)
It requires excellent instructional design and production
It requires physical space
It is more likely to cause training and performance support to be approached as separate efforts
It moves at a pace set by the group
It requires excellent instructional design and production
Response A is correct because asynchronous online learning must have excellent design and production to keep learners engaged.
A TD professional has decided to design a class to provide ongoing performance support to the field sales staff. Is the selection of classroom training appropriate and why? (Choose the best response.)
Yes, because this training approach will allow learners to communicate emotions and the trainer to gauge participant reactions
Yes, because this training approach addresses learning in a group context
No, because of the long lead time needed to develop this type of training
No, because this training approach often causes training and performance support to be approached as separate efforts
No, because this training approach often causes training and performance support to be approached as separate efforts
Response D is correct because asynchronous learning facilitates seamless connection between training and performance support, whereas classroom training is limited to a time and a place and is thus more detached from performance support.
Which of the following is an advantage of classroom training? (Choose the best response.)
Some learners may be more comfortable with classroom training because it is a familiar learning environment
Classroom training provides greater flexibility for participants
Learners may have to use time from their regular schedules to attend training
Classroom training allows for training and performance support to be approached as separate efforts
Some learners may be more comfortable with classroom training because it is a familiar learning environment.
Response A is correct because classroom training is the most familiar learning environment for many people. An increased comfort level can enable learners to be most receptive to learning.
