Chapter 11 Global Mindset Flashcards
Which of the following is defined as, “a standard or pattern, especially of social behavior, that is typical or expected of a group?” (Choose the best response.)
Culture
Ethnicity
Norm
Ethnocentric
Norm
Response C is the correct answer because culture, ethnicity, and ethnocentric are not defined as the standards of behavior expected of a group. Norm is the best response.
Which of the following value dimensions best describes countries that usually accept hierarchical management structures? (Choose the best response.)
Indulgent
Restrained
High power
High power
Response C is correct because high-power-distance countries accept that power is unequal, therefore hierarchical management structures are usually acceptable.
Countries that enact many rules are likely high in which of the following dimensions? (Choose the best response.)
Femininity
Collectivism
Indulgent
Uncertainty avoidance
Uncertainty avoidance
Response D is correct because countries often enact rules to help them avoid uncertainty.
Trompenaars and Hampden-Turner’s model is based on the idea that all humans experience problems in their relationship to which of the following three areas? (Choose the best response.)
Others, time, and the environment
Physical, mental, and emotional
Conflict, happiness, and apathy
Individuals, groups, and nations
Others, time, and the environment
Response A is correct because the three universal problems that people face are relationships with others, time, and the environment.
Which of the following dimensions highlights the importance of close relationships in doing work well? (Choose the best response.)
Specific
Achievement
Diffuse
Sequential
Diffuse
Response C is correct because specific, achievement, and sequential do not promote the importance of close relationships to doing work well.
Which of the theoretical models evaluated whether groups actually practiced the beliefs they espoused in their current environment? (Choose the best response.)
Dilemma Theory
GLOBE
Dimensions of National Culture
Lewis Model
GLOBE
Response B is correct because GLOBE expanded upon the earlier work of Hofstede, including the evaluation of whether groups practiced what they espoused.
Which model is primarily focused on communication preferences? (Choose the best response.)
Lewis Model
Dilemma Theory
Dimensions of National Culture
GLOBE
Lewis Model
Response A is correct because Dilemma Theory, Dimensions of National Culture, and GLOBE are less focused on communication preferences than is the Lewis Model.
You are considering a visit to one of your overseas teams in China, generally a more collectivist culture, to thank the members for their great work on a recent project. Which of the following approaches would likely be most effective? (Choose the best response.)
Recognize the group as a whole
Recognize the members individually
Recognition is deemed unnecessary
Any form of recognition would be acceptable
Recognize the group as a whole
Response A is correct because collectivist cultures consider the needs of the group to be more important than the individual members.
A new manager from a culture that scores high in the sequential dimension will likely struggle with which of the following scenarios when he goes to work in a culture more strongly aligned with a synchronous value system? (Choose the best response.)
His team will be more punctual than he is used to being
His team may not be as comfortable working with project plans
His team may be more emotional than what he is comfortable with
The team may want him to make all of the decisions
His team may not be as comfortable working with project plans
Response B is correct because people from a synchronous culture tend to view time more fluidly and do less planning.
Countries that are growing in economic power and influence include which of the following? (Choose the best response.)
China, India, Brazil, and South Korea
Kenya, Nepal, and Singapore
Finland, Holland, and Norway
Spain, Greece, Belgium, and Morocco
China, India, Brazil, and South Korea
Response A is correct because China, India, Brazil, and South Korea are growing in their economic power and influence.
Which of the following is considered a subculture? (Choose the best response.)
The Kurdish people of Iraq
The French-speaking provinces of Canada
A local tribe in Afghanistan
All of the above
All of the above
Response D is correct because each of the examples defines a subculture of a larger culture.
Geert Hofstede believed that organizational cultures were more easily managed than national cultures because ___________. (Choose the option that completes the sentence accurately.)
National cultures frequently change without any outside influences
Organizational cultures are more concerned with practices than predominantly unconscious values
National cultures are not relevant enough to consider
Organizational cultures are easy to chan
National cultures frequently change without any outside influences
Answer A is correct because Hofstede said that changing the practices of organizational cultures is easier than changing the values of nations.
Tina is responsible for onboarding employees at the new factory that was just set up in a predominantly conservative Muslim country. One of the values of her American company is to “Have fun,” which is demonstrated by holding monthly meetings at the local bar and wearing casual clothing on Fridays. Regarding the various cultural dynamics, which of the following should Tina likely consider? (Choose the best response.)
Keep the events scheduled, as people would probably enjoy a change and a chance to try American customs
Adapt the traditions to something that represents fun in a way that is more acceptable to the country’s culture
Remove the “Have Fun” value from the company’s mission statement
Quickly read over the values section of her onboarding program
Adapt the traditions to something that represents fun in a way that is more acceptable to the country’s culture
Response B is correct because company values can be consistent, but may need to be adapted to be meaningful as they are practiced in the new country.
You are asked to do an environmental scan of a newly acquired global subsidiary. One of the things that your leaders most want to look at is the potential impact that unions might have on recruitment, retention, and turnover issues. Which aspect of the scan best evaluates these issues? (Choose the best response.)
Political factors
Sociological factors
Employment factors
Technological factors
Employment factors
Response C is correct because employment factors include recruitment, retention, and turnover issues.
When someone recognizes that others can have different cultural backgrounds, but believes these cultures as not as good as their own, they are likely in which stage of Bennett’s Developmental Model of Intercultural Sensitivity? (Choose the best response.)
Denial of differences
Defense against differences
Minimization of differences
Adaptation to differences
Defense against differences
Response B is correct because someone who does not believe another culture is as good as theirs is likely to defend their own, meaning they are in the “defense against differences” stage of sensitivity.
