Chapter 3 - Human Resources Management and Technology

Question 1

Reduces the need for manual labour

Answer 1

Automation

Question 2

The knowledge, education, training, skills, and expertise of a firm’s workers.

Answer 2

Knowledge Work and Human Capital 

Question 3

The systems that HR uses to capture employee data and the importance that HR now places on technology have fundamentally changed.

A third of global organizations are increasing their investments in HR technology while half have maintained their budgets

Answer 3

Human Resources Management and Technology

Question 4

Used to attract, hire, retain, and maintain talent; support workforce administration; and optimize workforce management

Used in different types of human resource information systems (HRIS), by various stakeholders and accessed in different ways

Answer 4

HR Technology

Question 5

HRIS

Answer 5

Human Resource Information System

Question 6

“Integrated systems used to gather, store, and analyze information regarding an organization’s human resources”

Answer 6

Human Resources Information System (HRIS)

Question 7

Maintain employee data

Answer 7

HR Administration

Question 8

Maintain information on job openings;

Scan and track applicant resume/information

Answer 8

Recruitment and Application Tracking

Question 9

Vacation entitlement;
Absenteeism, leave of absence;
Company policies

Answer 9

Time and Attendance

Question 10

Employee skills, competencies;
Training courses;
Career planning information

Answer 10

Training and Development/Knowledge Management

Question 11

Pension statements;

pension eligibility

Answer 11

Pension Administration

Question 12

Reporting federally required information (if applicable)

Answer 12

Employment Equity Information

Question 13

Performance history;

types of appraisals used

Answer 13

Performance Evaluation

Question 14

Pay grade, bonus information;

types of benefit plans

Answer 14

Compensation and Benefits Administration

Question 15

Organizational structure;

job descriptions

Answer 15

Organization Management

Question 16

Accident reports;
complaints and resolutions;
compensation forms

Answer 16

Health and Safety

Question 17

Union membership;
seniority lists;
grievances and resolutions

Answer 17

Labour Relations

Question 18

Information for accounting system

Answer 18

Payroll Interface

Question 19

An analysis by which an organization measures where it currently stands and determines what it has to accomplish to improve its HR functions.

Answer 19

HR Audits

Question 20

Managers use special workforce (or talent) analytics software tools to convert their workforce data into actionable information.

Answer 20

Talent Management

Question 21

Improves performance

Answer 21

Analytics

Question 22

Types of HRIS

Answer 22

1. Enterprise-wide or enterprise resource planning (ERP) systems
2. Stand-alone system

Question 23

Phase 1: 
analysis based on:
*company background
*management considerations
*technical considerations
*HR considerations
*cost considerations

Answer 23

Adoption—Determining the Need

Question 24

Phase 2:

• establish project team
• data conversion
• testing
• privacy and security considerations
  1. control access to data
  2. ensure users adhere to privacy and confidentiality rules

Answer 24

Implementation

Question 25

Phase 3:
train the users on the system;
goal is for stakeholders to use the system and reap the benefits identified in the needs analysis;
as with any change, people need to become comfortable

Answer 25

Integration

Question 26

“A form of technology that enables HR professionals to integrate an organization’s HR strategies, processes, and human capital to improve overall HR service delivery.”

Answer 26

Electronic HR (e-HR)

Question 27

A single Internet access point for customized and personalized HR services.

Answer 27

HR Portal

Question 28

Employees access and manage personal information directly;
internet, intranet, and interactive voice response are used to facilitate ESS;
reduces HR operational costs

Answer 28

Employee Self-Service (ESS)

Question 29

Managers have access to information about themselves and their employees, and can process HR-related paperwork

Answer 29

Management Self-Service (MSS)

Question 30

“The usefulness of this technology will depend on whether the content is considered beneficial and relevant, on how easy the system is to navigate, and on its cultural fit with the organization.”

Answer 30

Cautions Regarding e-HR