Chapter 3: Healthcare Administration Programs Flashcards
What are HM administrative responsibilities during the operations of a medical clinic?
- Greeting the patient entering the clinic or inpatient floor
- Providing initial clinical documentation
- Assisting with the referral process
* *NOT** Opening the clinic and making coffee.
Which system was implemented to assist in the projection and allocation of cost for healthcare programs?
DEERS
TRUE/FALSE? Instances where the beneficiary has a valid ID card and DEERS shows the individual ineligible, or not in the database, eligibility verificaiton by ID Card overrides DEERS.
FALSE
TRUE/FALSE? In cases where a patient presents without a valid ID card and does not appear in DEERS, non-emergent care will still be rendered.
FALSE
How many days after receiving treatment does a patient have to present a valid ID card before being billed as a Civilian Humanitarian Non-indigent?
30
Who may delay billing on a patient not presenting with a valid ID?
Commanding Officer
What is the length of time a newborn can be treated without presenting a valid ID card?
60 days
Which Foreign Military Personnel are not eligible for care at Naval MTFs?
Foreign military on vacation in the U.S.
Which of the following is not a type of dental care?
Special
TRUE/FALSE? Treatment that is necessary to relieve pain, control bleeding, and manage septic conditions falls under Special Types of dental care.
FALSE
Who will be the first to receive dental care?
Family Member of Active Duty - Emergency
What program is used to evaluate the degree of excellence in care delivered and its results for future improvement?
Quality Assurance.
Medical Care rendered by healthcare providers to Navy beneficiaries is sometimes considered subpar due to what fact?
Lack of interpersonal relationship skills
TRUE/FALSE? The Patient Relations Program is the only program that strives to enhance channels of communication between the hospital, staff, and patient populations.
FALSE
Which program allows patients to voice their satisfactory or unsatisfactory complaints, including those concerning treatment?
Patient Contact Point Program