Chapter 3 - Effective Communication

Question 1

Barriers to Effective Communication

Answer 1

Asking irrelevant personal q's
offering personal opinions
giving advice
giving false reassurance
minimizing feelings
changing topics
asking "why" q's
offering value judgments
excessive questioning
responding approvingly or disapprovingly

Question 2

Effective Communication

Answer 2

Silence
Active listening
Open-ended questions
Clarifying techniques
Offering general leads, broad opening statements
Showing acceptance and recognition
Focusing
Asking q's
Giving information
Presenting reality
Summarizing
Offering self
Touch

Question 3

Nonverbal Communication

Answer 3

appearance
posture
gait
facial expressions
eye contact
gestures
sounds
territoriality
personal space
silence

Question 4

Verbal Communication

Answer 4

Vocabulary - no medical jargon
Denotative/connotative meaning - careful with words that be interpreted differently
Clarity/brevity - shortest, simplest = most effective
timing/relevance - avoid during times of pain or distraction
Pacing - rate, too fast may mean in a rush
Intonation - tone

Question 5

Levels of Basic Communication

Answer 5

Intrapersonal - “self talk”
Interpersonal - two or more people
public communication - large groups
transpersonal - individual’s spiritual needs

Question 6

Communication

Assessment

Answer 6

kids - simple, be aware of nonverbal messages, incorporate play, be at eye level
older adults - amplification, face client, minimize distractions, allow time for response
identify cultural considerations

Question 7

Communication

Planning

Answer 7

minimize distractions
privacy
mutual outcomes
prioritize according to client's needs
plan for adequate time

Question 8

Communication

Implementation

Answer 8

establish a helping, trusting nurse-client relationship

empathetic responses and explanations