Chapter 3

Question 1

The vibration of sound waves on the eardrums and the firing of electrochemical impulses in the brain.

Answer 1

Hearing

Question 2

Paying close attention to, and making sense of, what we hear.

Answer 2

Listening

Question 3

Listening for pleasure or enjoyment.

Answer 3

Appreciative Listening

Question 4

Listening to provide emotional support for a speaker.

Answer 4

Empathic Listening

Question 5

Listening to understand the message of a speaker.

Answer 5

Comprehensive Listening

Question 6

Listening to evaluate a message for purposes of accepting or rejecting it.

Answer 6

Critical Listening

Question 7

The difference between the rate at which most people talk (120 to 150 words a minute) and the rate at which the brain can process language (400 to 800 words a minute).

Answer 7

Spare “brain time”

Question 8

Giving undivided attention to a speaker in a genuine effort to understand the speaker’s point of view.

Answer 8

Active Listening

Question 9

An outline that briefly notes a speaker’s main points and supporting evidence in a rough outline form.

Answer 9

Key-word outline