Chapter 3 & 4 Flashcards
So,e examples of stakeholders
Customers
Decision makers
Vendors
Employees
What are stakeholders
The Ppl and orgs involved or affected by the project
What are the stakeholder roles
Project team
Functional/line Management
What are the 3 contributions management makes
Sponsorship
Resources
Decision authority
Define sponsors
Ultimately responsible for the projects sucess despite not doing the work
Sponsors bring ______ to the project
Authority
What does the “resource manager” do?
Functional managers
Must approve the SOW and the project plan
Resolves personal issues
Name the managers with despising authority
Managers who’s operations are affected
The PMs manager
Managers representing other stakeholders
Anyone else with veto power
What does the customer do?
Establish requirements
Provide funding
Who are reps of external constraints
Federal, provincial, local government agencies
What do you ask to locate the stakeholders
Are there any laws or regs effecting project
Any outside rules?
How should you exercise stakeholder leadership
Control who becomes leader
Manage upward
Who is the heart of every project
Stakeholders
What are the factors dependent on careful rule writing
Agreement on the goals
Controlled scope - keeps focus and productivity
Management support - pm needs senior manager support
What are the 4 methods/documents to ensure everyone understands the rules
Project charter
Statement of work (SOW)
Responsibility matrix
Communication plan
