Chapter 3 Flashcards
Affective conflict
Emotional disagreement directed toward other people
Bounded rationality
A less-than-perfect form of rationality in which decision makers cannot be perfectly rational because decisions are complex and complete information is unavailable or cannot be fully processed
Brainstorming
A process in which group members generate as many ideas about a problem as they can; criticism is withheld until all ideas have been proposed
Certainty
The state that exists when decision makers have accurate and comprehensive information
Coalition model
Model of organizational decision making in which groups with differing preferences use power and negotiation to influence decisions
Cognitive conflict
Issue-based differences in perspectives or judgments
Conflict
Opposing pressures from different sources, occurring on the level of psychological conflict or conflict between individuals or groups
Contingency plans
Alternative courses of action that can be implemented based on how the future unfolds
Custom-made solutions
New, creative solutions designed specifically for the problem
Devil’s advocate
A person who has the job of criticizing ideas to ensure that their downsides are fully explored
Dialectic
A structured debate comparing two conflicting courses of action
Discounting the future
A bias weighting short-term costs more heavily than longer-term costs and benefits
Framing effects
A decision bias influenced by the way in which a problem or decision alternative is phrased or presented
Garbage can model
Model of organizational decision making depicting a chaotic process and seemingly random decisions
Goal displacement
A condition that occurs when a decision-making group loses sight of its original goal and a new, less important goal emerges