Chapter 3 Flashcards

1
Q

Affective conflict

A

Emotional disagreement directed toward other people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Bounded rationality

A

A less-than-perfect form of rationality in which decision makers cannot be perfectly rational because decisions are complex and complete information is unavailable or cannot be fully processed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Brainstorming

A

A process in which group members generate as many ideas about a problem as they can; criticism is withheld until all ideas have been proposed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Certainty

A

The state that exists when decision makers have accurate and comprehensive information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Coalition model

A

Model of organizational decision making in which groups with differing preferences use power and negotiation to influence decisions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Cognitive conflict

A

Issue-based differences in perspectives or judgments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Conflict

A

Opposing pressures from different sources, occurring on the level of psychological conflict or conflict between individuals or groups

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Contingency plans

A

Alternative courses of action that can be implemented based on how the future unfolds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Custom-made solutions

A

New, creative solutions designed specifically for the problem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Devil’s advocate

A

A person who has the job of criticizing ideas to ensure that their downsides are fully explored

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Dialectic

A

A structured debate comparing two conflicting courses of action

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Discounting the future

A

A bias weighting short-term costs more heavily than longer-term costs and benefits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Framing effects

A

A decision bias influenced by the way in which a problem or decision alternative is phrased or presented

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Garbage can model

A

Model of organizational decision making depicting a chaotic process and seemingly random decisions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Goal displacement

A

A condition that occurs when a decision-making group loses sight of its original goal and a new, less important goal emerges

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Groupthink

A

A phenomenon that occurs in decision making when group members avoid disagreement as they strive for consensus

17
Q

Illusion of control

A

People’s belief that they can influence events, even when they have no control over what will happen

18
Q

Incremental model

A

Model of organizational decision making in which major solutions arise through a series of smaller decisions

19
Q

Maximizing

A

A decision realizing the best possible outcome

20
Q

Non-programmed decisions

A

New, novel, complex decisions having now proven answers

21
Q

Optimizing

A

Achieving the best possible balance among several goals

22
Q

Programmed decisions

A

Decisions encountered and made before, having objectively correct answers, and solvable by using simple rules, policies, or numerical computations

23
Q

Ready-made solutions

A

Ideas that have been seen or tried before

24
Q

Risk

A

The state that exist when the probability of success is less than 100 percent and losses may occur

25
Q

Satisficing

A

Choosing an option that is acceptable, although not necessarily the best or perfect

26
Q

Uncertainty

A

The state that exists when decision makers have insufficient information

27
Q

Vigilance

A

A process in which a decision maker carefully executes all stages of decision making