Chapter 1 & Appendix A Flashcards
Conceptual and decision skills
Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.
Controlling
The management function of monitoring performance and making needed changes.
Cost competitiveness
Keeping costs low to achieve profits and be able to offer prices that are attractive to consumers.
Emotional intelligence
The skills of understanding yourself, managing yourself, and dealing effectively with others.
Frontline managers
Lower-level managers who supervise the operational activities of the organization.
Innovation
The introduction of new goods and services.
Interpersonal and communication skills
People skills; the ability to lead, motivate, and communicate effectively with others.
Knowledge management
Practices aimed at discovering and harnessing an organization’s intellectual resources.
Leading
The management function that involves the manager’s efforts to stimulate high performance by employees.
Management
The process of working with people and resources to accomplish organizational goals.
Middle-level managers
Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives.
Organizing
The management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals.
Planning
The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue.
Quality
The excellence of your product (goods or services).
Service
The speed and dependability with which an organization delivers what customers want.
