chapter 3 Flashcards
level or dimension of KM
- people
- process
- products
- organizational performance
KM process impact organizations levels in two way
- KM processes can help to create knowledge
- KM processes can directly cause improvement
Top reasons why U.S firms adopt Knowledge management
- retaining expertise of employees,
- enhancing customer’s satisfaction
- increase profits or revenues.
Impact on People include
Impact on Employee Learning
Impact on Employee Adaptability
Impact on Employee Job Satisfaction
______ is the process of converting tacit knowledge into explicit forms
Externalization
_____ is the conversion of explicit knowledge into tacit knowledge.
internalization
_______ also helps individuals acquire knowledge but usually through joint activities such as meetings, informal conversations, and so on.
Socialization
One specific, but important, way in which learning through socialization can be facilitated involves the use __________
community of practice.
Two benefits of knowledge management that accrue directly to individual employees have been discussed.
- ) They are able to learn better than employees in firms that are lacking in KM
2.)
Impact on Processes includes
- impact on effectiveness
- impact on efficiency
- impact on degree of Innovation
_________ is Performing the most suitable processes and making the best possible decisions.
effectiveness
_________ is Performing the processes quickly and in a low-cost fashion
efficiency
These impacts on product can be seen in two respects:____ and ______
value-added products and knowledge-based products.
__________ is Knowledge management processes can help organizations offer new products or improved products that provide a significant additional value as compared to earlier products.
impact on value added product
______ is Knowledge management can also have a major impact on products that are inherently knowledge based—for example, in consulting and software development industries.
impact on knowledge based product
Knowledge management can impact overall organizational performance either ____ or ____ and include
directly or indirectly
_____impact of knowledge management on organizational performance occurs when knowledge is used to create innovative products that generate revenue and profit or when the knowledge management strategy is aligned with business strategy.
Direct
______impact of knowledge management on organizational performance comes about through activities that are not directly linked to the organization’s vision, strategy, revenues, or costs.
Indirect
A company’s output is said to exhibit _________if the average cost of production per unit decreases with increase in output.
economy of scale
A company’s output is said to exhibit ________ when the total cost of that same company producing two or more different products is less than the sum of the costs that would be incurred if each product was produced separately by a different company.
economy of scope
indirect impact include
economic scope, economic scale and competitive advancement
direct impact include
vision, strategy, cost and revenue
