chapter 2 Flashcards
KM depends on
KM solution and Km foundation
KM solution includes
KM process and KM system
_________ facilitate the application and development of organizational knowledge and aims to create value and to increase/sustain competitive advantage for the organization
KM process
list KM processes
discovery, capture, sharing and application
___________is which are the integration of technologies and mechanisms that are developed to support the four KM processes (discovery, capture, sharing, application)
KM systems
_______ are are the broad organizational aspects that support KM in the short- and long-term.
KM foundation
KM foundation include
KM infrastructure, KM mechanisms, and KM technologies
T/F KM solutions depend on KM foundations
True
KM infrastructure includes five major components
organizational culture, organizational structure, IT infrastructure, common knowledge and physical environment
_____ reflects the norms and beliefs that guide the behavior of the organization’s members
organizational culture
_____determines the manner and extent to which roles, power, and responsibilities are delegated, controlled, and coordinated, and how information flows between levels of management
organizational structure
organizational structure relevant in
hierarchal structure, community practice and specialized structure and role
________ includes data processing, storage, and communication technologies and systems.
IT infrastructure
_____ are organizational or structural means used to promote knowledge management
KM mechanism
______ are intrinsically/BASICALLY no different from information technologies, but they focus on knowledge management rather than information processing.
KM technologies
Technologies that support KM include artificial intelligence (AI) technologies including those used for _____ & _______
knowledge acquisition and case-based reasoning systems,
________ defined as the development of new tacit or explicit knowledge from data and information or from the synthesis of prior knowledge.
knowledge discovery
New explicit knowledge is discovered through ____
combination
tacit knowledge, the integration of multiple streams for the creation of new knowledge occurs through the mechanism of ________
socialization
the process of retrieving either explicit or tacit knowledge that resides within people ,artifacts, or organizational entities.
Knowledge capturing
The knowledge capture process benefits most directly from two KM sub processes
externalization and internalization
_________is the process through which explicit or tacit knowledge is communicated to other individuals.
knowledge sharing
_________Knowledge contributes most directly to organizational performance when it is used to make decisions and perform tasks.
knowledge application
